Samsung s10+ wont allow playback for prime and netflix through a hmdi-type c cable

[Android Central Question]

After around 5 seconds an error code displays and playback is suspended, the cable works with a s9 so is this just a s10 issue, thanks all

 

[hallux]

And that error code is....?

If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Android Central.

 

[Tapo999]

5.7, which asks to do a soft reset, is there another way