1. Android Central Question's Avatar
    Hi, I've got a galaxy j3, 2017 model, the one where you cant get yo the battery. I've not used it for a few months but want to remove some music and photo files off it. I charged it up to see if it would turn on. I waited a few minutes and pressed the center button it showed up 3% charging. So I thought it must be working. I left it another couple of hours to fully charge. I removed the charger and tried to switch it on.
    The screen stayed black. So I tried pressing the volume down button at the same time as the power button..... still a black screen but a small vibration occured.
    Now my alarm goes off daily at 5 am, like I set out up to.
    But the only way I can shut the alarm off is my pressing the physical buttons. Which puts it into snooze mode. I have to do this 3 times to finally cut off the alarm. Is my phone totally useless now?
    09-10-2019 11:26 PM
  2. mustang7757's Avatar
    Hi, welcome to Android Forums

    I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

    I'll provide a link to register, please come back to your post so we can further assist you . Thank you
    09-10-2019 11:33 PM
  3. mustang7757's Avatar
    Open the alarm app and toggle it off
    09-10-2019 11:34 PM
  4. B. Diddy's Avatar
    Welcome to Android Central! Press and hold Power and Vol Down for about 20 seconds to force a shutdown. Then let the phone charge for at least 6 hours undisturbed, and then press and hold Power for about 20 seconds to see if it boots up normally.
    09-11-2019 10:20 AM

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