1. Android Central Question's Avatar
    Hello all!

    I've come to this point to ask a question after reaching my last straw.

    I am on a LG v30+ running Android 8.0, and for probably about a year now I have noticed that subtitles on protected content apps (Play Movies, Netflix, Hulu ect.) are defaulted to on even when the setting in accessibility is set to off.

    I reached my last straw today because when I used Netflix's subtitles ONCE they are now defaulted on every video, movie, show no matter how many times or ways that I turn them off. I even cleared the cache on Netflix, and the accessibility system app.

    This is after months of whenever I rent or buy a movie on Google play that captions are on everytime. I believe at this point that the problem is a bug or somewhere in Android is a cache or something for apps to always default to captioning when playing protected content.
    I have been on many forum pages and the (disappointing) Android Reddit trying to figure this out and no one seems to have a similar problem.

    Please share your thoughts, empathy and hopefully ideas to fix this belligerent problem.

    Thank you,
    09-13-2019 02:36 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! You mentioned clearing the cache for Netflix -- did you also clear the app data?

    Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/as...community.html
    09-14-2019 01:04 AM

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