[SOLVED] Lg l33l phone- lollipop 5.0.1- find my device no longer finds it

[Android Central Question]

This started this morning. I went to track my phone using Find My Device (google android or whatever it's called)

I get the map and it says "before you can use Find My Device, you must have an active android device".

I have no idea what is going wrong here. It finds my device on the same App that is on the device. Thanks.

 

[B. Diddy]

Welcome to Android Central! If you go to the Find My Device website on your computer browser, does it show up there?

Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html

 

[Trac1]

Hi B. Diddy, Ok I signed up but I hope I did it right.

It doesn't show up when I go to Find My Device on the computer or iPad. I get the same thing, that I have to have an active device.

 

[Trac1]

I also can not view the video you posted, it says error code 102404.

 

[Trac1]

It's also not letting me post an image. ¯\_(ツ)_/¯

 

[B. Diddy]

I didn't post a video -- do you mean the link on how to register?

Here's how to post an image: http://forums.androidcentral.com/ge...ide-how-post-screenshots-android-central.html. Make sure you're logged into your Android Central account first. If you're using the Android Central app, that might not let you attach a photo to a reply.

Have you actually lost this device, or are you just testing it? If you still have it in hand, then go to Settings>Accounts and make sure your Google account is still present and syncing properly.

 

[Trac1]

I registered. I'm on a Mac and can't post an image.

The device is my BF and we use the tracking daily when he gets sent to different job locations for work in case I have to meet him there. The device is not lost.

Far as I can see, it is still auto syncing.

it says "auto -sync data" and it is checked.

it also says "last synced at 1:13 pm". It is 2:44 here in New York. Thanks.

 

[Trac1]

Here is the screenshot of what I see. (I didn't have these controls to upload until I subscribed to the original post). Sorry for the confusion.

 

[B. Diddy]

Ok, so this device belongs to someone else -- is your Google account on that phone as well? Or are you logging into his Google account before using Find My Device?

 

[Trac1]

The phone belongs to me and my husband. Not sure why autocorrect changed it to BF. It is our google account that is linked to this phone. (I just purchased an Apple so mine is no longer linked to Google)

I log into the google account like I always have - so yes, I am logging in when going to Find My Device. This has worked flawlessly for years.

 

[B. Diddy]

Can you ask your husband to check the phone? Tell him to go to Settings>Security>Device Administrators, and make sure Find My Device is there and checked on.

 

[Trac1]

Yes, Find My Device is there and checked.

Android device is turned on

it's also signed into Google Account

it's connected to mobile/wifi

it's visible on Google Play

Location is turned on

Find My Device is turned on

::sorry for late reply: Could not access this website even with correct username/password. Oddly I just happen to be working on my Mac and noticed I was still signed in here ¯\_(ツ)_/¯

 

[B. Diddy]

Hmm, let me ask some of the other Ambassadors. I wonder if the APIs on that phone are no longer compatible with Find My Device?

 

[Trac1]

I'm curious because my nephews both have this same exact phone, theirs show up on FIND MY DEVICE.

Even my phone- same model but no longer using service- still shows up on FMD. I removed it from Google Play Visiblity so that stopped. (I have since purchased a newer phone)

 

[B. Diddy]

You could consider removing the account from the phone (in Settings>Accounts​), then adding it back again. Your data should all re-sync, but just in case, make sure your important data is backed up or synced somewhere.

 

[Trac1]

Ok I removed the account , waited a few minutes, re- added it. Even restarted device. But, still not showing up.

Now it says "google Play services for instant apps has stopped". (I honestly know nothing about that because we strictly use these phones to text and call. ¯\_(ツ)_/¯

 

[B. Diddy]

If you can, open the Play Store, then Menu>Settings>Google Play Instant, and see if you can turn it off there. Instant Apps is a way to try an app out over the web before installing it on the phone.

Can you compare the version numbers for Google Play Services on this phone and the identical models that do work?

 

[Trac1]

Ok I opened Google Play Store. But, in Menu- Settings, I do not see "google play instant". (I see Google Play Store, Google, Google Services".

Maybe I'm doing something wrong? Sorry- like I said we only use these phones for calling/texting.

 

[B. Diddy]

It looks like you're not actually in the Play Store app's settings. Open the Play Store app, tap Menu (the 3-line button at the upper left), then Settings, and see if there's an Instant Apps option there.

 

[Trac1]

I opened Google Play Store. Then I see all stuff for the store. In settings, I do not have three dots next to it, I know I'm doing something wrong. Could you be so kind to show me screenshots? I really never use these apps.... I feel like a fool. Thanks for all your time. I do appreciate it.