1. Android Central Question's Avatar
    Had cracked screen replaced. Tech also had to replace cracked phone back. When he did, the fingerprint scanner stopped working. He replaced it and now says need to do factory reset. I don't want to lose all my data, texts, pics, settings, etc.
    09-16-2019 06:09 PM
  2. mustang7757's Avatar
    Hi, welcome to Android Forums

    I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

    I'll provide a link to register, please come back to your post so we can further assist you . Thank you
    https://forums.androidcentral.com/sh...d.php?t=409154
    09-16-2019 06:13 PM
  3. mustang7757's Avatar
    You can have them saved to Samsung and Google back up
    09-16-2019 06:13 PM

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