1. Android Central Question's Avatar
    I have a pixel 1 which generally works fine. However the apps for RT news and REUTERS will not work when I am on wifi but do when I am in data. I have tried reinstalling but no change. The just show the circle thing going round and round.
    09-22-2019 11:26 PM
  2. mustang7757's Avatar
    Hi, welcome to Android Forums

    I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

    I'll provide a link to register, please come back to your post so we can further assist you . Thank you

    09-22-2019 11:27 PM
  3. mustang7757's Avatar
    See if it's restricted for WiFi ?
    09-22-2019 11:42 PM
  4. B. Diddy's Avatar
    Welcome to Android Central! Is this on any wi-fi network, or only a certain network?
    09-23-2019 12:05 AM
  5. RayTomes's Avatar
    I think that I registered with Facebook now. It is my home wifi where it doesn't work. I can try others some time but I think it doesn't work on others too.
    09-23-2019 12:28 AM
  6. B. Diddy's Avatar
    09-23-2019 01:19 AM
  7. Rukbat's Avatar
    See if you can get to Reuters on a PC or laptop - your ISP may have a problem in their path to Reuters' servers. (That's usually a temporary thing - a line goes down, so the routers on the internet have to learn the new routing. It usually doesn't take more than about 48 hours. (Remember, the internet was designed for "eveutually", not "immediately".)

    If it persists more than a few days, contact reutersmobile.support@thomsonreuters.com, support@reuters.tv, or the support email for whichever app is giving you the problem.
    09-23-2019 02:07 PM

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