how do you remove visual voicemail

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Android Central Question

i have a samsung a20 and never set it up visual voicemail but cant remove it and dont even have the app on downloaded on my phone
 
Welcome to Android Central. What carrier do you have? Voicemail, whether traditional or visual, is a carrier feature, so you'll need to call your carrier and ask them to switch you from visual voicemail to traditional voicemail.