1. Android Central Question's Avatar
    I sent my phone into Asurion to have screen repaired and my SIM card is missing what do I have to do now
    10-02-2019 04:31 PM
  2. mustang7757's Avatar
    Hi, welcome to Android Forums

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    https://forums.androidcentral.com/sh...d.php?t=409154
    10-02-2019 04:32 PM
  3. mustang7757's Avatar
    I thought any type of repair/warranty you supposed to hold on to it .
    Call them up see what they can do
    10-02-2019 04:33 PM
  4. Mike Dee's Avatar
    Just get a new one from your carrier
    Rukbat likes this.
    10-02-2019 04:46 PM
  5. Mooncatt's Avatar
    Your carrier will likely be able to get you a new one.

    For future reference, never assume you'll get everything back. The shipping instructions should've told you this, mentioning only sending the phone out and keep any SD/SIM cards, accessories, cables, etc.
    hallux and Rukbat like this.
    10-02-2019 05:07 PM
  6. mustang7757's Avatar
    Just get a new one from your carrier
    They might charge for a new one
    10-02-2019 05:08 PM
  7. Mike Dee's Avatar
    They might charge for a new one
    The major carriers won't if you call and are nice about it.
    10-02-2019 05:35 PM
  8. mustang7757's Avatar
    The major carriers won't if you call and are nice about it.
    Maybe ...
    10-02-2019 05:55 PM
  9. Mike Dee's Avatar
    Maybe ...
    Possibly
    10-03-2019 05:27 AM
  10. L0n3N1nja's Avatar
    Maybe ...
    Verizon hands them out like candy.
    10-03-2019 05:36 AM
  11. mustang7757's Avatar
    Verizon hands them out like candy.
    T-Mobile not so easy .
    10-03-2019 09:05 AM
  12. mustang7757's Avatar
    Possibly
    10-03-2019 09:05 AM
  13. Mooncatt's Avatar
    Verizon hands them out like candy.
    Can confirm.
    10-03-2019 10:59 AM
  14. B. Diddy's Avatar
    Are you certain they didn't just send you a refurbished phone? This is the main reason why you'd want to remove the SIM card -- there's no guarantee that they'll send you the same phone back, if they feel that they can't repair the phone. This is also why you would want to make sure your data is fully backed up or synced, since any phone they send back may very well be factory reset (if it's the same phone you sent).
    10-03-2019 01:42 PM
  15. Rukbat's Avatar
    Everyone hands them out like candy - when I used to ask my TMO rep for "a few" (every phone comes with one, but sometimes someone breaks one), he'd come back with a pack of 100. No more. TMO usually charges $25. You can find them on eBay (TMO SIM cards - others won't work) for about $3-$4 shipped. Then you call TMO and give them the new card number and they'll reprovision the account.

    (AT&T still seems to think the name of the game is "get rid of as many SIM cards as you can". The last time I had a problem, between the store in the front and the Device Support Center in the back, the phone must have gone through about 5 SIM cards [which can never be used again], before they told me that they were going to have to replace the phone. [Which they did, right there - and put yet another SIM into it.)

    But for Asurion? Send them the phone. No case, no charger, no cable, no earphone, no SIM, no microUSB card, nothing. They strip everything out of the package before the phone goes into the shop. (Whether they steal it all or throw it all away, I can't say, but you're not the first one who's sent a phone with some accessory or other to Asurion, to report that it came back missing the accessory. And Asurion won't replace it.)
    10-03-2019 05:35 PM
  16. Mooncatt's Avatar
    Whether they steal it all...
    I don't know that I would call it theft. You are specifically instructed to only send the phone, and any accessories you do send won't be returned. If you ignore that and send anything extra in, then you forfeited any claim to that accessory.
    10-03-2019 06:10 PM
  17. Rukbat's Avatar
    True. let's say "I don't know if they end up in the hands of employees or in the trash".
    10-03-2019 06:13 PM
  18. Mooncatt's Avatar
    True. let's say "I don't know if they end up in the hands of employees or in the trash".
    Or in the next "fell off the truck" sale. Lol
    10-03-2019 06:15 PM

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