hello. i have a phone lg k10. it have trouble.

[Android Central Question]

When I turn on the phone, after entering the password pattern, the LG logo will appear on the screen but the system will not go up.
And this message appears on the screen:
Unfortunately the system UI has been stopped.

I have important information on the phone's internal storage, which I have not unfortunately backed up.

I tried to back up the phone using some software on my computer.
But the computer does not detect the phone.
It seems that you need to enable usb debugging.

How do I back up my phone information?
And then restart the phone safely?

Thanks for your

 

[mustang7757]

Hi, welcome to Android Forums

I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

I'll provide a link to register, please come back to your post so we can further assist you . Thank you

https://forums.androidcentral.com/showthread.php?t=409154

 

[B. Diddy]

Welcome to Android Central! Can you boot into Safe Mode? https://support.t-mobile.com/docs/DOC-31115

 

[god willing]

Welcome to Android Central! Can you boot into Safe Mode? https://support.t-mobile.com/docs/DOC-31115

thank you.
I tried this method but it still gives the same message.
Although Safe Mode appears at the bottom left.

 

[god willing]

Hi, welcome to Android Forums

I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

I'll provide a link to register, please come back to your post so we can further assist you . Thank you

https://forums.androidcentral.com/showthread.php?t=409154

Thanks.
I’m waiting for your help and other members.

 

[mustang7757]

Thanks.
I’m waiting for your help and other members.

Hi, welcome!
Did you try b.diddy suggestion with safe mode ?

 

[god willing]

Hi, welcome!
Did you try b.diddy suggestion with safe mode ?

Thanks.
Yes I tried, but it gives the same message.
However, the Safe Mode is listed at the bottom left.

 

[mustang7757]

Thanks.
Yes I tried, but it gives the same message.
However, the Safe Mode is listed at the bottom left.

Yes that's to let you know your in safe mode , is it ok in that mode? To exit out just restart the phone.

 

[god willing]

Yes that's to let you know your in safe mode , is it ok in that mode? To exit out just restart the phone.

In safe mode it gives the same error message:
Unfortunately the system UI has been stopped.

In the meantime, I can't turn off or restart the phone at all.
To turn off the phone, I had to remove the battery and reinsert it.

 

[B. Diddy]

It sounds like the firmware might have become corrupt, or the hardware might be failing. It may be difficult or impossible to recover your data. What kind of data were you hoping to get?

 

[god willing]

It sounds like the firmware might have become corrupt, or the hardware might be failing. It may be difficult or impossible to recover your data. What kind of data were you hoping to get?

Mostly media files and PDF documents are more important.
Do you think any software is not helpful?

 

[B. Diddy]

If it's constantly giving you a SystemUI error, even in Safe Mode, then I'm not sure how you can access those files. The phone probably would need its firmware reinstalled, but that involves wiping the data from the phone in the process.

 

[god willing]

If it's constantly giving you a SystemUI error, even in Safe Mode, then I'm not sure how you can access those files. The phone probably would need its firmware reinstalled, but that involves wiping the data from the phone in the process.

Sorry for the delay.
Is there a way to recover phone data after reinstalling?
I've heard that there are some software for this.

 

[B. Diddy]

Highly unlikely. If the phone is wiped for the firmware reinstallation, then much of that data will get at least partially overwritten. Here's a guide that might be useful: [Guide] Recovering Deleted Files - Android Forums at AndroidCentral.com

 

[god willing]

Highly unlikely. If the phone is wiped for the firmware reinstallation, then much of that data will get at least partially overwritten. Here's a guide that might be useful: [Guide] Recovering Deleted Files - Android Forums at AndroidCentral.com

Thanks.
I will read the material and ask my questions.

 

[Rukbat]

https://www.youtube.com/watch?v=SWmereSiuLo&feature=youtu.be

may help you - check Upgrade in LGUP to keep your files.

 

[Mooncatt]

A bit of a long shot, but have you tried tethering to a computer and using the computer's browser to find and backup those files?

 

[god willing]

may help you - check Upgrade in LGUP to keep your files.

Be sorry, can you explain more?
(I understand the text better than the movie and audio file.)

How to run lgup software on phone?
Will this software erase phone data?

 

[god willing]

A bit of a long shot, but have you tried tethering to a computer and using the computer's browser to find and backup those files?

Yes I tried, but the computer does not detect the phone.
I tried both on the computer and the laptop.

 

[god willing]

Please guide me if anyone can.
Thanks everyone