1. Android Central Question's Avatar
    It just shows how big Google has gotten - Google voice won't access my contacts for calling or messaging, What's App doesn't work, nor does youtube or google maps on my S9. Every time I try to use one of these I get the error:

    "To access your work account on this device, you'll need to set a lock screen. This is your organization's mobile device policy."

    Well, google, guess what? I AM the admin of this "organization" and I HAVE turned off the lock screen requirement.

    So now what? And yes I have tried google help - it is useless ...

    Thanks if you can help me with this annoying issue ...
    10-06-2019 07:53 AM
  2. mustang7757's Avatar
    Hi, welcome to Android Forums

    I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

    I'll provide a link to register, please come back to your post so we can further assist you . Thank you
    https://forums.androidcentral.com/sh...d.php?t=409154
    10-06-2019 09:44 AM
  3. Mike Dee's Avatar
    Where did you turn off the lock screen requirement?
    10-06-2019 10:16 AM
  4. Rukbat's Avatar
    Some app is set with Administrator permission, and that's the "mobile device policy" that's requiring a lock screen. It's not Google, it could be something you set, or some rogue app.
    10-06-2019 02:25 PM
  5. ManiacJoe's Avatar
    Any MDM software installed by your employer or the like?
    10-06-2019 08:53 PM
  6. B. Diddy's Avatar
    I'm not sure how this is about how big Google's gotten. It really sounds like something to do with your work account's security policy, which is your IT department's responsibility. Are you saying you're the head of the IT department for your organization, or that you're an executive?
    10-06-2019 10:08 PM
  7. jleej's Avatar
    Done, thanks.
    10-07-2019 09:27 AM
  8. jleej's Avatar
    In my google account on my computer
    10-07-2019 09:28 AM
  9. jleej's Avatar
    Hmmm thanks...but Google account says I have security "issues" that need to be resolved - and refer specifically to lack of a lock screen. Also, phone is new and I have relatively few apps ... I suppose there could be something hidden...?
    10-07-2019 09:31 AM
  10. jleej's Avatar
    No, I am self-employed.
    10-07-2019 09:32 AM
  11. jleej's Avatar
    Ah wouldn't it be wonderful if my company were that big! I am self-employed, so yes guess I head up IT!
    10-07-2019 09:34 AM
  12. Javier P's Avatar
    Hmmm thanks...but Google account says I have security "issues" that need to be resolved - and refer specifically to lack of a lock screen. Also, phone is new and I have relatively few apps ... I suppose there could be something hidden...?
    Welcome to the forums. As someone else already suggested, go to settings - security and see if anything is checked under Device Admin apps.
    10-07-2019 09:40 AM
  13. jleej's Avatar
    Thanks for helping. There are 3 Device admin apps - One is checked, the Find My Device. There are two others and neither are checked - Google Pay and Tech Coach (yes, downloaded in an effort to fix this problem with no luck - they just said ask google (eye roll))
    10-07-2019 09:47 AM
  14. Javier P's Avatar
    Thanks for helping. There are 3 Device admin apps - One is checked, the Find My Device. There are two others and neither are checked - Google Pay and Tech Coach (yes, downloaded in an effort to fix this problem with no luck - they just said ask google (eye roll))
    Just to be sure, do you see a work profile/account in settings - accounts?
    10-07-2019 09:53 AM
  15. jleej's Avatar
    Settings/Accounts and Backup/Accounts/there is no work profile. There are 7 accounts listed that are primarily email and social media
    10-07-2019 09:57 AM
  16. Javier P's Avatar
    Settings/Accounts and Backup/Accounts/there is no work profile. There are 7 accounts listed that are primarily email and social media
    Mmmm, strange. And what about settings - system - multiple users? Different users in there?
    10-07-2019 10:00 AM
  17. Javier P's Avatar
    Found this in Google support pages. Maybe different issue but worth talking a look anyway.

    https://support.google.com/mail/thread/8049907?hl=en
    Scott337 likes this.
    10-07-2019 10:10 AM
  18. Javier P's Avatar
    Also, how many different Google accounts do you have in your phone?
    Scott337 likes this.
    10-07-2019 10:17 AM
  19. jleej's Avatar
    I have General Management or System Updates, but neither has anything about users ... If I go to Google/google settings it won't let me log in and gives the same error message cited in original question. And it gets stuck there - only way to get out of it is go to home screen.
    10-07-2019 10:21 AM
  20. Javier P's Avatar
    I have General Management or System Updates, but neither has anything about users ... If I go to Google/google settings it won't let me log in and gives the same error message cited in original question. And it gets stuck there - only way to get out of it is go to home screen.
    You still can get in settings - accounts, right? There you can see the different Google accounts active in your phone. It's more than possible that your problem is related to just one of them. Are you using Gsuite for any account?
    10-07-2019 10:27 AM
  21. jleej's Avatar
    Not using Gsuite. The active accounts are Yahoo mail, Facebook, my google account, Messenger, my Samsung account, What's App and Yahoo. Google account says I need to sign in, then won't let me, citing the error message noted above and gets stuck there.
    10-07-2019 11:01 AM
  22. Javier P's Avatar
    Not using Gsuite. The active accounts are Yahoo mail, Facebook, my google account, Messenger, my Samsung account, What's App and Yahoo. Google account says I need to sign in, then won't let me, citing the error message noted above and gets stuck there.
    Not sure what else to suggest short of adding a lock screen method or factory reset for a fresh start.

    Did you try changing the Google account settings as explained in the link I posted above? That could be easier from desktop, or at least desktop view and landscape mode in your phone browser.
    Scott337 likes this.
    10-07-2019 11:17 AM
  23. B. Diddy's Avatar
    Can you show us a screenshot of the warning the phone gives you about not having a lockscreen? http://forums.androidcentral.com/gen...d-central.html

    Also, did you set up Google Pay or some other payment app? If so, that might require you to have a good screen lock.
    10-07-2019 12:33 PM
  24. jleej's Avatar
    Thank you, thank you, thank you for your help! Here's how I fixed it: (many thanks to Steve Bolan on the link you provided, https://support.google.com/mail/thread/8049907?hl=en) Go to:

    https://admin.google.com/<replace_with_your_domain>/AdminHome?hl=en#MobileSettings:section=setup&flyout=setup
    Click directly on Devices (not the drop down menu that comes when you hover over Devices)
    Under Mobile on the left side click Setup
    Click Mobile Management
    Disable!
    Everything works now! Thank you for seeing me through this!
    10-07-2019 12:40 PM
  25. Javier P's Avatar
    Thank you, thank you, thank you for your help! Here's how I fixed it: (many thanks to Steve Bolan on the link you provided, https://support.google.com/mail/thread/8049907?hl=en) Go to:

    https://admin.google.com/<replace_with_your_domain>/AdminHome?hl=en#MobileSettings:section=setup&flyout=setup
    Click directly on Devices (not the drop down menu that comes when you hover over Devices)
    Under Mobile on the left side click Setup
    Click Mobile Management
    Disable!
    Everything works now! Thank you for seeing me through this!
    Excellent! Glad it helped and thanks for the follow up. It will be very helpful for other members with a similar problem. See you around the forums.
    jleej likes this.
    10-07-2019 12:45 PM

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