1. Android Central Question's Avatar
    making a regular phone call other end comes in clear but they are unable to hear me... put phone on speaker phone no issues. I am unable to hear them and they can hear me, swap from speaker to regular call they are unable to hear me switch back to speaker everything working as it should.
    10-06-2019 11:57 AM
  2. mustang7757's Avatar
    Hi, welcome to Android Forums

    I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

    I'll provide a link to register, please come back to your post so we can further assist you . Thank you
    https://forums.androidcentral.com/sh...d.php?t=409154
    10-06-2019 12:04 PM
  3. mustang7757's Avatar
    Double check your speakers/microphone are free from any build up.
    10-06-2019 12:05 PM
  4. Caleb Morphew's Avatar
    yes cleaned any openings on phone!
    10-06-2019 12:44 PM
  5. Caleb Morphew's Avatar
    also have checked to make sure phone is up to date along with multiple reboots going to shut down phone and pull sim card out now
    10-06-2019 12:48 PM
  6. Mike Dee's Avatar
    Try it in safe mode to see a third party app is causing a conflict
    10-06-2019 12:50 PM
  7. Rukbat's Avatar
    And if not, you may just have a bad mic or earphone jack. (Earphone jack? Yes, the mic is cut out if you plug in an external headset.)

    The speakerphone uses a different mic.
    10-06-2019 01:12 PM
  8. mustang7757's Avatar
    yes cleaned any openings on phone!
    Can try in safe mode also like Mike said , but also test this by taking a video with your voice and see if you can hear it clear and loud .
    10-06-2019 01:32 PM
  9. methodman89's Avatar
    Check and turn off your Bluetooth if it's on.
    10-06-2019 01:42 PM
  10. Caleb Morphew's Avatar
    Bluetooth off and using the voice recording I get no audio just sounds like white noise.
    10-06-2019 06:37 PM
  11. mustang7757's Avatar
    Bluetooth off and using the voice recording I get no audio just sounds like white noise.
    Have you tried in safe mode?
    10-06-2019 06:38 PM
  12. Caleb Morphew's Avatar
    Just made a phone call in safe mode same results other end unable to hear me pit phone on speaker and it come through clear as a bell
    10-06-2019 06:45 PM
  13. mustang7757's Avatar
    Just made a phone call in safe mode same results other end unable to hear me pit phone on speaker and it come through clear as a bell
    Then you most likely have a hardware failure, should take to a repair center .
    10-06-2019 07:11 PM
  14. methodman89's Avatar
    Have you cleared the cache partition and rebooted during 1 of your reboots?
    Caleb Morphew likes this.
    10-06-2019 08:20 PM
  15. Mike Dee's Avatar
    Just made a phone call in safe mode same results other end unable to hear me pit phone on speaker and it come through clear as a bell
    Yeah sounds like hardware but I would try a factory reset before sending it in. I had audio problems once and a reset cleared it. It's a Longshot but it's worth a shot. Make sure you backup important files first.
    Caleb Morphew likes this.
    10-06-2019 10:08 PM
  16. Caleb Morphew's Avatar
    have not tried that... will do and report back!
    10-06-2019 11:34 PM
  17. Caleb Morphew's Avatar
    wipe of cache did not resolve. Will do a factory reset and report back. Thanks for everyone's help!
    10-06-2019 11:44 PM
  18. Caleb Morphew's Avatar
    Factory reset did not fix problem. Still unable for someone to hear me on the other end of the call. Place call on speaker they are able to hear me without issues
    10-07-2019 10:38 AM
  19. Caleb Morphew's Avatar
    Plug headphones in and place a call the call comes through and they are able to hear me take headphones out unable to hear me
    10-07-2019 10:50 AM
  20. B. Diddy's Avatar
    It really sounds like the primary mic has failed. If the phone is still under warranty, contact the manufacturer. If not, bring it to a repair shop.
    10-07-2019 12:53 PM

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