Unfortunately settings has stopped android

[Android Central Question]

I am having a problem with my Samsung Galaxy 5. I tried to view the ringtone to change it. In settings>sounds, when i click on ringtone i get ERROR message "unfortunately settings has stopped"
I do not use Google play store. It is disabled and I cleared the cache and did a force stop on "settings"
I restarted phone. It's still doing it. I cannot access ringtone.
Please help.

 

[B. Diddy]

Welcome to Android Central! Does this happen in Safe Mode as well? https://support.t-mobile.com/docs/DOC-27639. Do you have an S5 or Note5? If it's an S5, is the ringtone file saved to Internal Storage or the SD card?

Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html

 

[Markvrb]

Samsung galaxy on 5
Ringtones in device storage not sdcard.
Don't know about safe mode. Have not wanted to go there if i didn't have to.
In settings >sounds under ringtone it states "unknown ringtone" . It should not. The ringtone is t-mobile default.
I didn't do any changes lately. I noticed when attempting to find out which ringtone i had set.
So confused with these
"_____ has stopped" errors.
What's causing this?

 

[B. Diddy]

Safe Mode is not harmful -- it just reboots and temporarily disables all 3rd party apps you installed. If the problem is due to one of these apps, the problem should go away in Safe Mode.

 

[Markvrb]

Exactly the same thing in safe mode. When i tap on ringtone labled "unknown ringtone" like I'm going to change it, it freezes and the error occurs. No matter what I do, i cannot access ringer selection anymore in settings >sounds.
???

 

[mustang7757]

Exactly the same thing in safe mode. When i tap on ringtone labled "unknown ringtone" like I'm going to change it, it freezes and the error occurs. No matter what I do, i cannot access ringer selection anymore in settings >sounds.
???

Try enabling play store and see if it works

 

[B. Diddy]

Did you already try wiping the cache partition? https://support.t-mobile.com/docs/DOC-30377