1. Android Central Question's Avatar
    I have a moto x1, it appears all normal but will not emit sound or take microphone input, and if I try to play a video in chrome or youtube app, i get an error and the app shuts down. Same if I try to record a video. I have cleared the cache partition, factory reset, tried a speaker/headphone designation app... wondering if anyone has encountered and solved this.
    10-09-2019 03:33 PM
  2. mustang7757's Avatar
    Hi, welcome to Android Forums

    I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

    I'll provide a link to register, please come back to your post so we can further assist
    https://forums.androidcentral.com/sh...d.php?t=409154
    10-09-2019 03:58 PM
  3. jl108's Avatar
    Hi, I created an account after posting this question as a Guest. I should also add that I tried Safe mode, no change.
    10-09-2019 05:19 PM
  4. jl108's Avatar
    Thanks, I registered
    10-09-2019 05:19 PM
  5. mustang7757's Avatar
    Thanks, I registered
    Hi, welcome!
    10-09-2019 05:42 PM
  6. mustang7757's Avatar
    Sounds like might have to send in for repair, but do you think the phone worth it?
    10-09-2019 05:43 PM
  7. jl108's Avatar
    Not worth sending in for repair, just looking around forums to see if anyone had some insights. I like working on projects, so I'm happy to work on it myself.
    10-09-2019 07:17 PM
  8. mustang7757's Avatar
    Not worth sending in for repair, just looking around forums to see if anyone had some insights. I like working on projects, so I'm happy to work on it myself.
    Oh ok cool, try looking at some YouTube see how take apart and put together
    10-09-2019 08:08 PM
  9. Rukbat's Avatar
    It sounds like a problem on the motherboard - the sound and shutdown problems aren't related. (I'd say to check the earphone jack, but that wouldn't cause apps to shut down.) You might be able to find a used, working, not blacklisted phone for a few dollars*, or a good motherboard on eBay for not much more.

    *(If there's a Walmart with one of those "we buy your phone" machines, hang around there and, when the machine offers $5 for a phone, offer $10. I have a few phones I've gotten that way that still work fine, if I don't mind running Android 5 or 6. [Handy if I might be in a position where I might "lose" a phone.] Just make sure it's for your carrier - you'll find very few unlocked phones that way.)
    10-10-2019 02:13 PM

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