1. fenpeppertree's Avatar
    I have a low budget Packard Bell Android 8 Oreo tablet. This tablet has an Android Go Edition OS.

    Whenever I put in an SD card with content like videos or anything at all, I get a message saying "Unsupported Samsung SD card". "This device doesn't support this Samsung SD card. Tap to set up in a supported format."

    I don't see a way to include images here, but bottom line is I have to format the card.

    This makes absolutely no sense. Isn't one of the main reasons for having an SD card slot to be able to watch videos already on a card?
    10-14-2019 07:32 AM
  2. mustang7757's Avatar
    Hi, welcome to Android Forums

    I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

    I'll provide a link to register, please come back to your post so we can further assist
    https://forums.androidcentral.com/sh...d.php?t=409154
    10-14-2019 09:30 AM
  3. Rukbat's Avatar
    If the card was formatted in a Windows PC as an NTFS card, it has to be reformatted as exFAT. Windows can handle both, Android can't handle NTFS. (If it was formatted in a Mac or iPhone as HTFS, same problem.)
    Laura Knotek and ManiacJoe like this.
    10-14-2019 02:47 PM
  4. fenpeppertree's Avatar
    I am a registered member, and I did sign in before posting.

    In disk management both my SD cards, which are both Samsung 64gb, say exFat under File System.
    10-15-2019 12:54 AM
  5. B. Diddy's Avatar
    I'm not sure if a budget device like that can read exFAT. You may have to reformat it to FAT32.
    10-16-2019 03:07 AM
  6. fenpeppertree's Avatar
    How would I do that and also retain the content?
    10-16-2019 06:19 AM
  7. Galactic Zoo's Avatar
    You would need to back up the content on a PC and restore after formatting the card
    Rukbat and B. Diddy like this.
    10-16-2019 06:45 AM
  8. fenpeppertree's Avatar
    Tried formatting to Fat32. Did not work. Same message. Same thing.
    10-23-2019 04:44 AM
  9. Galactic Zoo's Avatar
    When you get the message "Tap to set up in a supported format." Have you tried this?
    10-23-2019 06:15 AM
  10. fenpeppertree's Avatar
    Of course.

    Android Go Edition SD card says card must be formatted-formatted-fat32.jpg

    Android Go Edition SD card says card must be formatted-sd-card-not-accepted-screenshot-1.png

    Android Go Edition SD card says card must be formatted-sd-card-not-accepted-screenshot-2.png

    Android Go Edition SD card says card must be formatted-sd-card-not-accepted-screenshot-3.png

    Android Go Edition SD card says card must be formatted-sd-card-not-accepted-screenshot-4.png
    10-23-2019 11:31 AM
  11. B. Diddy's Avatar
    You've tried more than one card, correct? Did you get both of those cards from the same seller? Can you try another non-Samsung card, preferably purchased from a physical store (i.e., not from a random seller on eBay)? Just wondering if the cards you have might be counterfeit or corrupt.
    10-23-2019 01:35 PM
  12. Rukbat's Avatar
    The partition is larger than 32GB, so it has to be formatted as exFAT, not as FAT32.
    Laura Knotek likes this.
    10-23-2019 03:46 PM

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