1. Android Central Question's Avatar
    My Samsung Galaxy S8 Plus (SM-G955W) installed an update last night via OTA, this morning I was greeted with the 'Device was updated.' message at the bottom. When I slid the notification slider down noticed the Samsung Health app said 'Updating'.

    I clicked on it and after 20 seconds was presented with this message:
    'Access Denied
    Unauthorized changes were made to your phone. Contact Customer Service for more Information. (0x04#0x4000#0FFC6167N2730)'

    I restarted my phone, and was presented with the above message again when accessing Samsung Health.

    I then tried Samsung Pass and Samsung Secure Folder and it seems all Samsung apps now tell me:
    'Your device has been rooted. Samsung Pass cannot be used on rooted devices for security reasons.'

    I've never rooted my phone, or installed any apps using the 'Allow unknown sources'. It's a work phone btw.
    My wife has the exact same phone except not on a corporate account and hers updated normally.

    If I go to Settings > About Phone > Status > Phone Status = Official
    If I go to Play Store > Settings > Play Protect Certification = Device is Certified

    Current Software version is G955WVLU6CSI3/G955WOYA6CSI3/G955WVLU6CSI3
    Security Patch Level: October 1, 2019
    10-20-2019 08:12 PM
  2. mustang7757's Avatar
    Hi, welcome to Android Forums

    I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

    I'll provide a link to register, please come back to your post so we can further assist you . Thank you
    https://forums.androidcentral.com/sh...d.php?t=409154
    10-20-2019 08:13 PM
  3. mustang7757's Avatar
    Have you reboot the phone ?
    10-20-2019 08:14 PM
  4. B. Diddy's Avatar
    Welcome to Android Central! Can you ask your IT department about this? Perhaps they flashed a different firmware on the phone to make it compatible with something, and that might have tripped Knox.
    Laura Knotek and Rukbat like this.
    10-21-2019 12:34 AM
  5. mustang7757's Avatar
    Welcome to Android Central! Can you ask your IT department about this? Perhaps they flashed a different firmware on the phone to make it compatible with something, and that might have tripped Knox.
    Yeah maybe because it's a work phone it's conflicting with device administrator
    Laura Knotek likes this.
    10-21-2019 12:38 AM

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