1. navoff1's Avatar
    Sometime earlier this year unlabeled email stopped appearing in my Gmail inbox. I unchecked all the labels in the account settings so all email would appear in the same inbox. That *had* been working. Then a month or two ago, I discovered that some email wasn't showing up in the inbox when a product access code didn't show up but the person sending it swore up and down he'd sent it a couple of times. Just recently, messages from an Ebay vendor went into the black hole and I missed some important communication. I'm guessing there was some kind of upgrade to either the app or to the Galaxy 10 software that puts these unlabeled emails into limbo. Has anyone else run across this and have a solution?
    10-25-2019 03:47 PM
  2. kct1975's Avatar
    While I haven't experienced the issue you described, I would suggest that you try checking both the Archive section of Gmail and the Trash section.

    I know that I have personally had a few older email messages disappear into the Archives blackhole, that I have had to rescue.
    10-25-2019 04:15 PM
  3. navoff1's Avatar
    The emails aren't in Archive, Trash, or Junk. They aren't old. In fact, I've never seen them (which is the problem). I'm missing important communication because it goes into the black hole and I have to know they're there and search for them.

    If I'm on my PC, I can do a search for them using the following string:

    has:nouserlabels -in:Sent -in:Chat -in:Draft -in:Inbox

    But that doesn't work in the Gmail app on my phone.

    According to Gmail, unselecting the label options in the settings is supposed to send ALL new email into the main inbox, but it doesn't anymore.
    10-25-2019 08:16 PM
  4. B. Diddy's Avatar
    Welcome to Android Central! In the Gmail app, tap the Menu button, then tap All Mail. Can you find it there?
    10-25-2019 10:27 PM
  5. navoff1's Avatar
    Nope. The only way to find them is by searching specifically for them.
    10-26-2019 02:48 PM
  6. B. Diddy's Avatar
    That's strange -- even Archived email should show up in All Mail. You're scrolling all the way down to the time period corresponding with that particular email, correct?
    10-26-2019 03:47 PM
  7. navoff1's Avatar
    Yep. Like I said, it *used* to show up. I think something on Gmail's end changed in how it handles the emails because I certainly haven't changed any of the settings. It's only in the last couple of months that this has become an issue.
    10-27-2019 03:40 AM

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