1. Android Central Question's Avatar
    Hi! I had 6 photos saved in my phone gallery in "favorites folder". My gallery photos are backed up in google images.

    Yesterday i also enabled WhatsApp backup to google drive.

    Today i am missing 3 very important images from my favourites folder in phone gallery. They are missing also from Google images. They are not in archives or in deleted items on the phone or in Google. They vanished.

    Any advice much appreciated!
    10-28-2019 02:39 PM
  2. Rukbat's Avatar
    Have you looked for them in Google Photos?
    10-28-2019 02:53 PM
  3. mustang7757's Avatar
    Hi, welcome to Android Forums

    I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

    I'll provide a link to register, please come back to your post so we can further assist
    https://forums.androidcentral.com/sh...d.php?t=409154
    10-28-2019 03:42 PM
  4. B. Diddy's Avatar
    Welcome to Android Central! Do you know what physical directory on the phone's storage those images were saved to? Use your file manager app to look through the various directories on the phone to see if you can find them. Remember, the Gallery app is not a storage location -- it simply displays the images that are saved on the phone's storage, regardless of which directory they might be (assuming there isn't a .nomedia file in that same directory, which instructs the system to ignore that directory when looking for images to display).
    10-28-2019 03:48 PM
  5. Mulanda Wu's Avatar
    Dear B.Diddy

    I am very ignorant in technical matters, please bear with me. I went to file manager - i looked in all the folders. All my images are in the folder called "images" that folder opens into categories such as "camera", "screenshots" etc the photos that i lost are not there.
    10-29-2019 12:22 PM
  6. Mulanda Wu's Avatar
    Hi, no they are not in google photos
    10-29-2019 12:22 PM
  7. Mulanda Wu's Avatar
    Hi, I have registered , thank you
    mustang7757 likes this.
    10-29-2019 12:24 PM
  8. mustang7757's Avatar
    Hi, welcome ! Glad to have you here !
    Hi, I have registered , thank you
    10-29-2019 12:25 PM
  9. B. Diddy's Avatar
    Dear B.Diddy

    I am very ignorant in technical matters, please bear with me. I went to file manager - i looked in all the folders. All my images are in the folder called "images" that folder opens into categories such as "camera", "screenshots" etc the photos that i lost are not there.
    I'm guessing that those aren't the actual directory names -- it may be that the file manager app is grouping things together for you. There's usually an Explore option in a file manager app that will let you look directly at the directories in the storage.

    Do you recall how you saved these missing photos to the phone? Did you download them from a website, or save them from a messaging or social media app?
    10-29-2019 12:27 PM
  10. Mulanda Wu's Avatar
    I took photos with my Huawei p20 of some of my documents. I used gallery to view them, then i placed them into favorites folder and used to view them there
    10-29-2019 12:30 PM
  11. B. Diddy's Avatar
    Ok, and you took those photos with the Camera app, and not some other app, correct? Use the file manager's explore function to look directly in the /DCIM/Camera directory to see if the file is there. If not, see if there's an actual directory called Favorites in either the /DCIM directory or the /Pictures directory.
    10-29-2019 02:21 PM
  12. Mulanda Wu's Avatar
    I checked - DCIM is empty and pictures has the same pictures as in gallery. Favorites folder in files is empty. So the favorites in gallery doesn't correspond to the one in folder app.
    10-29-2019 11:21 PM
  13. B. Diddy's Avatar
    Do you have an SD card in the phone? If so, were you using it for photo storage?
    10-29-2019 11:34 PM

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