Trying to stop my Android Smartphone from screen going black

[Android Central Question]

I have noticed recently that whenever the screen goes black on my Android LML413DL, that if I get an incoming call, the screen just stays black....
It does ring, and vibrate, but it does not make the screen turn back on??
This is confusing to me as I often work with a headset on, and place my phone on the desk, where I can see it, in case I get a call, because I often will not here the ringer. I cannot do this, if the phone goes black screen, and never turns the screen back on, even if there is a call.
Is there a way to set my phone to automatically light the screen up when I call comes in??

 

[mustang7757]

Hi, welcome to Android Forums

I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

I'll provide a link to register, please come back to your post so we can further assist you . Thank you
https://forums.androidcentral.com/showthread.php?t=409154

 

[mustang7757]

If you you tap the screen or hit power button does it come back on the screen?

 

[B. Diddy]

Welcome to Android Central! Does this also happen in Safe Mode? https://www.hardreset.info/devices/lg/lg-premier-pro-lte/safe-mode/

 

[ManiacJoe]

Do you have a screen protector or phone case that is covering the proximity sensor by mistake?

 

[belodion]

We cannot give the help for which you ask if you don't respond.