1. andygray's Avatar
    On a Oneplus 6 phone, I have performed a factory reset/wipe and attempted to setup the phone via the initial setup process, however I seem to be stuck at the Google Assistant setup screen where it seems there is some sort of bug or problem specific to my Google account. When I get to the Assistant screen I get a message saying "You don't have any linked devices", and at that stage the "More" button does nothing, and all I can do is hit the back button.

    A video showing this is on youtube: /RRV9wjsfLfA?t=297

    I also notice that this behaviour seems specific to my account (because other Google accounts can setup fine), but I don't know why or how this is the case.

    NB I contacted OnePlus support who had an engineer re-flash my phone with the factory OS again via a remote support session, but the problem persisted after that and the engineer said they would need me to send the phone to a repair centre for inspection, but I don't think that's the problem since other accounts can get past that screen just fine. Weird!

    So why does this inability to get past Google Assistant in phone setup happen, and how can I resolve it?

    Andy
    11-15-2019 08:03 PM
  2. Laura Knotek's Avatar
    Please continue your discussion in the following thread. https://r.tapatalk.com/shareLink/top...ink_source=app

    Thread closed to avoid duplicate discussions.
    11-16-2019 12:44 AM

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