Phone won't wake up when I get a call I can hear the phone ring on Moto e 5plus

[Android Central Question]

What can I do to get it to work ok

 

[mustang7757]

Hi, welcome to Android Forums

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https://forums.androidcentral.com/showthread.php?t=409154

 

[mustang7757]

Screen remains black?

 

[B. Diddy]

Welcome to Android Central! Do you have to press the Power button to wake up the screen? Does this persist in Safe Mode? https://support.t-mobile.com/docs/DOC-38073