12-20-2019 03:51 PM
26 12
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  1. chloepmart's Avatar
    This problem is happening on my home screen which means that I can't get into my phone. the keyboard is: gboard (google keyboard) I don't know what to do but I really need to use my phone fast
    12-16-2019 08:24 PM
  2. mustang7757's Avatar
    This problem is happening on my home screen which means that I can't get into my phone. the keyboard is: gboard (google keyboard) I don't know what to do but I really need to use my phone fast
    Hi Welcome!
    How is the problem happening on home screen ? And you can't get into your phone ?
    If your on your home screen , your in your phone!
    12-16-2019 08:27 PM
  3. chloepmart's Avatar
    its not my homescreen, its when im trying to log into my phone, my PASSWORD is a word one but the keyboard isnt comeing up
    12-16-2019 08:36 PM
  4. mustang7757's Avatar
    its not my homescreen, its when im trying to log into my phone, my PASSWORD is a word one but the keyboard isnt comeing up
    Ok thank you for clarifying ,Try in safe mode see if it will come up .
    12-16-2019 08:40 PM
  5. chloepmart's Avatar
    its not my homescreen, its when im trying to log into my phone, my PASSWORD is a word one but the keyboard isnt comeing up
    12-16-2019 08:44 PM
  6. chloepmart's Avatar
    what is safe mode?
    12-16-2019 08:45 PM
  7. mustang7757's Avatar
    what is safe mode?
    Safe mode is similar to putting your computer in this mode it will disable any 3rd party apps and use the native ones
    12-16-2019 08:57 PM
  8. chloepmart's Avatar
    How do I do that? And is it like airoplane mode?
    12-16-2019 09:07 PM
  9. mustang7757's Avatar
    How do I do that? And is it like airoplane mode?
    No airplane mode is different, what phone you have ? I'll look it up
    12-16-2019 09:14 PM
  10. chloepmart's Avatar
    My phone is an optus one it also is: ZTE BLADE A6 MAX
    12-16-2019 09:19 PM
  11. mustang7757's Avatar
    My phone is an optus one it also is: ZTE BLADE A6 MAX
    Can try this step :https://support.t-mobile.com/docs/DOC-27494#steps1
    12-16-2019 09:40 PM
  12. chloepmart's Avatar
    This unfortunatley didnt work for me it just turned my phone off
    12-16-2019 09:41 PM
  13. mustang7757's Avatar
    This unfortunatley didnt work for me it just turned my phone off
    Strange should of booted up saying safe mode mode on bottom , maybe try a USB keyboard
    12-16-2019 10:16 PM
  14. chloepmart's Avatar
    Not sure how to do that because I can't even get into my phone to change that
    12-16-2019 11:40 PM
  15. mustang7757's Avatar
    Not sure how to do that because I can't even get into my phone to change that
    Last resort is factory reset in recovery .
    12-16-2019 11:41 PM
  16. chloepmart's Avatar
    thats all i see when i hold down the off botton iv'e tried all of them except the top two
    Attached Thumbnails Why when i go to log in my keyboard to log in wont appear? (pt 2)-win_20191217_16_11_47_pro.jpg  
    12-16-2019 11:43 PM
  17. chloepmart's Avatar
    how do i do that
    12-16-2019 11:44 PM
  18. mustang7757's Avatar
    Why when i go to log in my keyboard to log in wont appear? (pt 2)-win_20191217_16_11_47_pro.jpg thats all i see when i hold down the off botton iv'e tried all of them except the top two
    I can't see the 4 icon words on the phone screen didn't come out good
    12-16-2019 11:45 PM
  19. chloepmart's Avatar
    it says: power off is bottom right, restart is bottom left, top left is flight mode, top right is to turn off notifications
    12-16-2019 11:46 PM
  20. mustang7757's Avatar
    it says: power off is bottom right, restart is bottom left, top left is flight mode, top right is to turn off notifications
    Choose power off before screen restarts try holding power and volume up same time to get into recovery and do factory reset
    12-16-2019 11:48 PM
  21. chloepmart's Avatar
    what does the factory reset do?
    12-17-2019 12:00 AM
  22. mustang7757's Avatar
    what does the factory reset do?
    Reset your whole phone like it was new .
    12-17-2019 12:02 AM
  23. chloepmart's Avatar
    so that means it deletes all of my apps, phone numbers, and EVERYTHING???
    12-17-2019 12:05 AM
  24. mustang7757's Avatar
    so that means it deletes all of my apps, phone numbers, and EVERYTHING???
    Everything, do you have everything sync and back up , it will restore them?
    12-17-2019 12:10 AM
  25. chloepmart's Avatar
    I have a sim card does that save it to there?
    12-17-2019 12:36 AM
26 12

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