[terry12572]

I have a Moto G7 Play which had been working fine for several months. But now when I turn it on I get a voice telling me to "double-tap" everything I try to open, including settings and all my apps. But double-tapping rarely works, even when I press and hold after double-tapping. The screen says Moto Actions is Active, but I can't open it to turn it off. I've tried doing a soft reset with no results. I am able to unlock the phone after startup. Help!

[B. Diddy]

Welcome to Android Central! It sounds like you have TalkBack turned on. See here about how to turn it off: https://support.google.com/accessibi.../6283677?hl=en

Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/as...community.html

[Javier P]

Also, there's an easy trick to stop TalkBack and then navigate through the settings in the normal way. Try "drawing" a big "L" on your screen and see if it works.

https://support.motorola.com/uk/en/p...ments/MS136537

Tell us how it goes.

[terry12572]

I turned off TalkBack, which I didn't even know existed and that solved the problem. TalkBack sure doesn't seem to work on my phone unless I'm missing something.

[Javier P]

I turned off TalkBack, which I didn't even know existed and that solved the problem. TalkBack sure doesn't seem to work on my phone unless I'm missing something.

Glad you managed to solve the problem and thanks for the follow up. In some devices when TalkBack is enabled you need first a single tap to highlight the icon/option and then a double tap to select.