1. MB 1's Avatar
    My mobile phones screen is broken, and it's touch is also not working, i tried to use OTG cable and mouse to work with it, but the problem is this that in my setting OTG setting is turned off, and without touching i just can not open it, so can any one plz suggest what should i do know? Because i want to reset my phone before selling it..!!
    01-11-2020 05:42 AM
  2. anon(10614692)'s Avatar
    What phone?
    01-11-2020 06:00 AM
  3. MB 1's Avatar
    My mobile phones (Samsung Galaxy J7) screen is broken, and it's touch is also not working, i tried to use OTG cable and mouse to work with it, but the problem is this that in my setting OTG setting is turned off, and without touching i just can not open it, so can any one plz suggest what should i do know? Because i want to reset my phone before selling it..!!
    01-11-2020 06:40 AM
  4. MB 1's Avatar
    Samsung Galaxy J7
    01-11-2020 06:47 AM
  5. anon(10614692)'s Avatar
    01-11-2020 06:52 AM
  6. mustang7757's Avatar
    Go here if your log into your Samsung account on the phone , can remotely wipe it
    https://findmymobile.samsung.com/
    If not try Google find my phone and wipe it .
    01-11-2020 08:37 AM
  7. B. Diddy's Avatar
    Duplicate threads merged.
    01-11-2020 02:26 PM
  8. methodman89's Avatar
    The J7 is 99 new. Wipe it before you sell it? Who would buy it and for how much?
    Microwave for a few seconds and recycle.
    01-11-2020 02:41 PM
  9. Rukbat's Avatar
    @methodman - some people need a phone, nothing more. Look on Craig's List and you'll see a lot of old phones for sale - for not much money.
    01-11-2020 03:33 PM
  10. B. Diddy's Avatar
    The J7 is 99 new. Wipe it before you sell it? Who would buy it and for how much?
    Microwave for a few seconds and recycle.
    I'm guessing sell for parts, considering how much is broken on it. No idea what the market is like for parts-only J7's, but if you look hard enough, there's always somebody who'll shell out $$$!
    01-11-2020 05:37 PM
  11. VidJunky's Avatar
    I'm not sure if you found any of the advice useful as you seem to have stopped responding. If you still need help I think I have the answer you're looking for.

    First you do not need to see the screen or even have it work to factory reset your device. Use this link and follow the directions within to access your Bootloader screen, from there it's all Volume buttons and power buttons. The phone will vibrate letting you know it is powering off or on.

    Additional advice:
    Watch the video a couple of times. You will need to gauge the time it takes before the Samsung logo appears so you'll know when to let go of the buttons. So is it a 1, 2 count or a 1 hound dog, 2 hound dog....

    Next you will need to know how many down clicks it is to factory reset. Is it 4 Vol down or 5 Vol down clicks.

    Then you will need to know if it up or down to confirm that Yes you want to factory reset your device.

    My final advice would be to do it twice.

    Best wishes
    B. Diddy and belodion like this.
    01-11-2020 07:39 PM

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