1. Centerfoldx's Avatar
    Pixel 3 XL acting up. Shuts itself down due to heat. Checked all running apps, all good. Checked memory space and only use 70%.

    Also just found out that if i pressed slightly harder on the notch area, it shuts itself down too. Wth. Took of the screen protector, cleaned it, still does the same.

    Not sure whether its hardware or software problem - maybe both. What should i do??
    01-20-2020 05:27 PM
  2. eric002's Avatar
    Sorry to hear that, could be a defective unit. :-(
    Centerfoldx likes this.
    01-20-2020 05:29 PM
  3. Kirstein Gourlay's Avatar
    I would reach out to Google Support. How old is your phone?
    Centerfoldx likes this.
    01-20-2020 09:00 PM
  4. mustang7757's Avatar
    I'll leave a link to register so you can communicate here, as a guest account u cant .

    https://forums.androidcentral.com/sh...d.php?t=409154
    Centerfoldx likes this.
    01-20-2020 09:02 PM
  5. mustang7757's Avatar
    Sounds like defect , check with Google for warranty
    Centerfoldx likes this.
    01-20-2020 09:03 PM
  6. Centerfoldx's Avatar
    It's only 1 year old. Thanks i'll try that. Although i have looked into several threads, i dont think anyone has the same problem - so like others said here, could be a defect...
    01-21-2020 12:22 AM
  7. Centerfoldx's Avatar
    Thanks mate. Registered.
    mustang7757 likes this.
    01-21-2020 12:23 AM
  8. B. Diddy's Avatar
    Welcome to Android Central! Definitely reach out to Google -- you can do it right from the phone's Settings menu.

    Is this only happening when you have the phone on a car mount while driving?
    01-21-2020 01:03 PM
  9. Mike Dee's Avatar
    When you press on the notch area does it always shut down or just when hot?
    01-21-2020 01:04 PM
  10. mustang7757's Avatar
    Thanks mate. Registered.
    Welcome to AC forums!
    01-21-2020 01:25 PM
  11. Centerfoldx's Avatar
    Welcome to Android Central! Definitely reach out to Google -- you can do it right from the phone's Settings menu.

    Is this only happening when you have the phone on a car mount while driving?
    No, i dont even mount the phone while driving. Sometimes it even shut itself "due to heat" when it's in my jeans pocket or my trouser's back pocket....
    anyways yes i was on the phone all night with Google support centre which was great, but the troubleshooting methods they offer were the same as in this forum and Reddit. Will get in contact with them again later tonight. Hopefully it'll help! Thanks heaps.
    01-21-2020 05:16 PM
  12. Centerfoldx's Avatar
    When you press on the notch area does it always shut down or just when hot?

    always does when i press the notch area. And the device itself never gets hot. It claims to be hot.
    01-21-2020 05:17 PM
  13. eric002's Avatar
    Yep, definitely sounds like it's a Phone issue unfortunately :-( whenever I press on my notch, my notification shade just pulls down.
    01-21-2020 05:19 PM
  14. Mike Dee's Avatar
    always does when i press the notch area. And the device itself never gets hot. It claims to be hot.
    Got you.... I gotta go with bad hardware, probably the heat sensor. I wonder if its located in the notch area.
    01-21-2020 05:58 PM
  15. Rukbat's Avatar
    Thanks mate. Registered.
    Stryne? Summer? Heat? The FPS scanner sometimes fails in the winter due to ... winter. The phone could be overheating just due to summer. (It's been a warm one down there.)
    01-22-2020 01:27 PM

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