1. Android Central Question's Avatar
    I had a black screen after an update installing failure.
    I tried hard resetting the phone but halfway through the "installing update" I get an error message and I can't proceed to the recovery menu
    02-22-2020 07:05 AM
  2. anon(10614692)'s Avatar
    What error message do you get?
    02-22-2020 07:48 AM
  3. mustang7757's Avatar
    Where are you stuck in? Black screen ?

    'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply.

    https://forums.androidcentral.com/sh...d.php?t=409154
    02-22-2020 09:36 AM
  4. B. Diddy's Avatar
    Welcome to Android Central! Was this an official system update pushed over-the-air, or did you download a file from some website and try to install it manually?
    02-22-2020 11:10 PM
  5. belodion's Avatar
    23h later.

    No response. We obviously cannot help you if you don't respond.
    02-23-2020 06:42 AM
  6. MHW9092's Avatar
    It looked like it was an official update and I had just reset the phone
    I apologize for the late replies I am currently abroad
    belodion likes this.
    02-23-2020 07:09 AM
  7. MHW9092's Avatar
    whenever I turn it on it shows the samsung Logo but after that nothing
    02-23-2020 07:12 AM
  8. B. Diddy's Avatar
    When you say it looked like it was an official update, do you mean it was pushed over-the-air?
    02-23-2020 11:33 PM
  9. mustang7757's Avatar
    whenever I turn it on it shows the samsung Logo but after that nothing
    Can you do a factory reset in recovery?
    02-23-2020 11:36 PM
  10. MHW9092's Avatar
    Yeah it was pushed over the air
    And no I can’t even access recovery mode
    02-24-2020 06:07 PM
  11. mustang7757's Avatar
    Yeah it was pushed over the air
    And no I can’t even access recovery mode
    Can you get into download mode ?
    02-24-2020 08:10 PM
  12. B. Diddy's Avatar
    Did you try the steps listed under "Master reset with hardware keys" to get to the Recovery Menu? https://www.t-mobile.com/support/dev...sung-galaxy-j7
    02-24-2020 08:42 PM

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