Google photos app blurring my videos

[allysisa]

Hi all any idea why when I use iOS google photos app when I play back my video it’s all grainy as such I can see the floor pixelates but when viewing on my note 9 it’s crystal clear.

Thanks in advance x

 

[B. Diddy]

You're talking about watching the same video on both devices, right? Is the video actually saved to the Note9's internal storage or SD card? Sometimes it takes a little while for videos to "rez up" when you're streaming them from the cloud. Wait a few hours and try again.

 

[allysisa]

They on my note 9 sd card and if I look on my note 9 it’s clear if I look on iOS google photos it’s blurry

 

[mustang7757]

They on my note 9 sd card and if I look on my note 9 it’s clear if I look on iOS google photos it’s blurry

What's ios google photos? You mean Google photos ?

 

[B. Diddy]

Is your Google Photos set to back up in Original Quality or High Quality? If you look at the video on your computer browser (at photos.google.com), is it also grainy?
@mustang7757, OP is talking about looking at the video in the cloud using the Google Photos app on the iPhone.

 

[mustang7757]

Is your Google Photos set to back up in Original Quality or High Quality? If you look at the video on your computer browser (at photos.google.com), is it also grainy?
@mustang7757, OP is talking about looking at the video in the cloud using the Google Photos app on the iPhone.

Ahhh..thanks

 

[allysisa]

Hi sorry for delay had grand daughter , it’s a google photos app on iPad and I’ve google photos app on my note 9 they stored on my note 9 sd card..... they original quality as I pay for 100gb x

 

[B. Diddy]

Ok, so I assume it's still grainy on the iPad now when you check?

 

[allysisa]

Yes even after 2 weeks x

 

[Ry]

If you go on the iOS Google Photos app and download the media to the iOS device, then open the Photos app on that iOS device, then view the video there - is it still grainy?

 

[B. Diddy]

Are photos viewed on iOS Google Photos normal resolution?

While we're trying to figure this out, it'd also be a good idea to send feedback to Google from within the app's settings about this issue.

 

[allysisa]

It all seems to work ok now guess took ages uploading them x some are very grainy still, strange x