1. Lizzy_Tundra's Avatar
    So, I use a Motorola G7.

    And for the past two days, my phone randomly pushes me off my apps when I'm using them.

    No, I don't hit the home button.

    No, my apps aren't crashing.

    No, they don't freeze upon reopening them.

    I could be watching YouTube all fine and dandy right? Then all of a sudden it shuts out like I hit the home button WHICH I do not. It getting really annoying and I really want an answer to how I can fix this.

    Because I can't stress enough it's my phone, MY PHONE, that does this NOT the app itself. The apps runs the same as it was before being booted. If someone has an answer I would love one.
    03-25-2020 04:19 AM
  2. methodman89's Avatar
    Do a clear the cache partition and reboot.
    03-25-2020 06:12 AM
  3. B. Diddy's Avatar
    Welcome to Android Central! @methodman89, I believe the G7 uses dual partitions for seamless updates, so there's no cache partition to clear.

    To the OP, do you have any 3rd party "RAM booster" apps installed? Can you try booting into Safe Mode to see if this still happens (but you can only test preinstalled apps like YouTube in Safe Mode)? https://support.motorola.com/us/en/s...inkId=70832214
    03-25-2020 12:55 PM
  4. methodman89's Avatar
    03-25-2020 01:22 PM
  5. mustang7757's Avatar
    I know around g5 or g6 it had dual partitions and up so no clear cache in recovery part of the android one group
    03-25-2020 01:27 PM
  6. mustang7757's Avatar
    @Javier P may know more when they started this
    03-25-2020 01:30 PM
  7. Javier P's Avatar
    @Javier P may know more when they started this
    The seamless updates/dual partitions started with the G6 series, X4 and Z2.
    mustang7757 likes this.
    03-25-2020 01:33 PM
  8. Javier P's Avatar
    I can confirm that in the G7 series the cache partition wipe wasn't available in the Recovery menu.
    03-25-2020 01:35 PM
  9. mustang7757's Avatar
    The seamless updates/dual partitions started with the G6 series, X4 and Z2.
    Yeah wasn't sure if g5 or g6 started it , thanks!
    03-25-2020 01:35 PM
  10. methodman89's Avatar
    I feel so deceived
    mustang7757 and Javier P like this.
    03-25-2020 01:36 PM
  11. Javier P's Avatar
    I feel so deceived
    Haha. That hard reset page kind of goes on automatic pilot.
    mustang7757 likes this.
    03-25-2020 01:38 PM
  12. Javier P's Avatar
    And back to the OP. Have you already updated to Android 10? Are you using Moto one-button navigation or the old three buttons?
    03-25-2020 01:42 PM
  13. B. Diddy's Avatar
    Yeah, the hardreset.info folks are usually pretty good about accuracy, but sometimes I think they post stuff that they assume is correct for current models, only because they worked for past models.
    03-25-2020 02:25 PM
  14. Lizzy_Tundra's Avatar
    And back to the OP. Have you already updated to Android 10? Are you using Moto one-button navigation or the old three buttons?

    I have not updated to Android ten. I am only on 9.
    I am using the old three buttons.

    Sorry it took me 12 hours to reply, I didn't know HOW to until I looked up my own question
    03-26-2020 02:29 AM
  15. Lizzy_Tundra's Avatar
    And as a added note
    It's pretty infrequent, and someone I know who also has a Android says it's been happening to her phone as well.
    I think this issue is because of a update? I'm not entirely sure but it's REALLY annoying
    03-26-2020 08:53 PM
  16. B. Diddy's Avatar
    It's still worth testing the phone in Safe Mode for the better part of a day to see if it happens (but you can only test preinstalled apps).
    03-26-2020 09:04 PM
  17. Lizzy_Tundra's Avatar
    True, alright then
    03-26-2020 11:58 PM

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