I cant find my downloaded bank statement?

[Android Central Question]

Hi..I recently downloaded a bank statement from my Barclays banking app. It said the download was successful and it had gone to my default location. I have looked in my files and other places like one cloud. I cant find this download anywhere. I'm using a samsung galaxy A6. Any ideas where this could be? Thanks

 

[mustang7757]

Did it give a option where to download?
Usually my files would be the place to look.


'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply.
https://forums.androidcentral.com/showthread.php?t=409154

 

[B. Diddy]

Welcome to Android Central! What's the default location specified by the app? Go to Settings>Apps, select the bank app, then Permissions, and make sure Storage permission is turned on.

 

[Darren Moore3]

I also have this problem, its says its been saved in the default but its not there.permission is on , and also there isn't a download icon in the top bar, I'm using a galaxy s10.
Hope someone can help..TIA Darren

 

[B. Diddy]

Welcome to Android Central! Are you also using the Barclay's app?

 

[mustang7757]

I also have this problem, its says its been saved in the default but its not there.permission is on , and also there isn't a download icon in the top bar, I'm using a galaxy s10.
Hope someone can help..TIA Darren

Long press the download in notification panel see where it went?

 

[Darren Moore3]

Yes I am

Its not appearing in the notification panel

 

[mustang7757]

Its not appearing in the notification panel

In your file manager it should be in download folder

 

[Darren Moore3]

Thats where every other downloaded file goes but not from the barclays app ??

 

[mustang7757]

Thats where every other downloaded file goes but not from the barclays app ??

If you dont see there , then contact Barclay and explain your situation .

 

[Darren Moore3]

Think ill have too, thanks

 

[spARTacus]

Check the "recent" in the file manager. It might show there and then if you check "details" it should show what folder it went into. However, I have noticed that the "recent" sometimes doesn't quickly notice new recent files. Not sure if it has to do a re-indexing every once and a while.

 

[B. Diddy]

Does your phone have an SD card?

 

[Kizzy Catwoman]

I have the Barclays app.et me try and see if I can find it on my S10+

 

[Kizzy Catwoman]

So I went to documents and downloaded my last statement. It got me to give permission to allow the app to write to files. I gave it permission. It opened my download folder and gave me the option to rename my file and put it where I wanted to before clicking save button. It is now in my downloads folder and I can see it in my files app.

 

[ScrumpyJack111]

I had this problem, when i look on the 'my files' app on my samsung, it doesn't download to the 'downloads' or 'documents' options on the left of the screen.

It downloads to the 'internal storage' option, and in a 'download' fodler within that.

Presumably there is a way to change this location in the Barclays app but i can't see how.

 

[B. Diddy]

Welcome to Android Central! Unfortunately, you can't always change the preferred download directory for an app. The developer has to allow for that.