[AC Question]

My son must have downloaded an app containing malware,I have done a factory reset but the malware is still their and the minute it connects to the internet it starts to install very inappropriate apps + push ads.I have found out that the files the malware seems to be stored in are (com.android.set.confirm and com.android.hard) as these seem like system files they are not deletable by the factory reset or any playstore anti malware software.Please help the loss of use of his tablet that he uses for his school work is upsetting..

[AlphaTango414]

What exact tablet is it? The firmware needs to be reflashed to the device.

[Rukbat]

Be sure to back up any data (photos, documents) he needs before reflashing the ROM. Copy them to a PC and run antimalware software on them. Then copy them back to the tablet after flashing the ROM.