Just a strange little tale about a problem getting support after sending my transformer off to Texas for the battery drain problem. Got a notice that it has been sent back to me with a FedEx tracking number. Turns out the tracking number is for some unit they returned to someone else clear back in April. I called and after spending over 35 minutes getting transferred around and trying to get someone to understand, I was promised I would get an email with the correct tracking number. That was on the 10th. So far no email. I don't know when the transformer will arrive or even if it is going to my address. I so hate to get on the phone and have to go through all that again.