06-12-2011 08:19 AM
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  1. mikerealohs's Avatar
    Back on topic... I just got done calling Asus for the 6th time since the 5th of May (when I first submitted my request for an RMA). The first rep I spoke to today at first said that they had the tablet... when I told him that that was impossible because I still had it in hand he then told me that the RMA info had been sent, and proceeded to resend it. I waited about 20 minutes, and when it didn't arrive I called AGAIN. The rep I spoke to the last time finally got it to me. I can't believe it took almost 2 weeks just to get a RMA and the accompanying return into! I'm now torn because I only have until the 2nd of June to return my tablet to Amazon and get a full refund, and according to Asus's customer service rep the servicing will take 2 weeks. Given the service I've received so far I don't know if I can trust them. Buyer definitely beware, it's too bad too since it's actually a damn fine tablet everything else withstanding. Tsk tsk Asus.
    05-17-2011 08:50 PM
  2. HappyFish's Avatar
    Back on topic... I just got done calling Asus for the 6th time since the 5th of May (when I first submitted my request for an RMA). The first rep I spoke to today at first said that they had the tablet... when I told him that that was impossible because I still had it in hand he then told me that the RMA info had been sent, and proceeded to resend it. I waited about 20 minutes, and when it didn't arrive I called AGAIN. The rep I spoke to the last time finally got it to me. I can't believe it took almost 2 weeks just to get a RMA and the accompanying return into! I'm now torn because I only have until the 2nd of June to return my tablet to Amazon and get a full refund, and according to Asus's customer service rep the servicing will take 2 weeks. Given the service I've received so far I don't know if I can trust them. Buyer definitely beware, it's too bad too since it's actually a damn fine tablet everything else withstanding. Tsk tsk Asus.
    I suggest you return it to Amazon for full refund. Order another one. Who knows what Asus would do to your tablet and when you will get it back? Not worth the risk. Just my opinion.
    05-18-2011 02:17 AM
  3. mikerealohs's Avatar
    Yeah, that's some sound advise. I was seriously considering shipping it back to them for servicing, but given the experience insofar I think I'm going to return it to Amazon. I'd really like an exchange, but if i can't get one then I think I'd be better off returning it and waiting for them to come back into stock (hopefully by then they've gotten their QC under control), or maybe I'll look at the offerings of other manufacturers like Samsung...
    05-18-2011 08:23 PM
  4. pixelbat's Avatar
    I just got my Transformer today from Walmart.com, and also experiencing light leakage. Not sure if this is normal or not. I notice it mostly when brightness is turned up with something dark on screen. I only have the light leakage on the bottom of the display in two spots to the right of the center. Attached a picture.

    To the guy with the RMA, I'd honestly return it for a refund and try and re-buy it rather than mess with an RMA to Asus. Like you said, they do seem kinda shady with RMA's. Might want to use nowinstock.net to find a replacement. My phone has been blowing up with txt alerts like crazy the last day or two. Seems a lot of places are getting shipments now.

    It's only been one day for me, gonna give it a week, if this light leak absolutely drives me crazy (OCD), I'll probably return it and try and get another one when Walmart gets more. Can't beat their return policy, 90 days to return.
    05-20-2011 10:05 PM
  5. jonhcox's Avatar
    I'm done here guys sorry to take up your precious time.
    Good sport. Don't you find it strange that Motorola, which delivered the first Honeycomb tablet, got stiffed from Google at I/O? Samsung is about to deliver a mighty spanking to Motorola and then the Xoom will be forgotten. I liked the Xoom when I played with it in the puny display at Best Buy, but it was shipped before it should have been and over priced. Decent build quality, but a display that is lagging behind almost ALL of it's competitors, save the Viewsonic G Tab.

    That said, I almost ordered a Transformer from Best Buy over the weekend. Asus is not Motorola. For them to build and price a decent tablet, there will be a few... lemons. That is a problem with mass manufacturing. Hey, you could have bought an iPad 2 and been on your fourth model, still with lightbleed. And Apple IS bigger than Moto. Pursue a replacement and if it still isn't acceptable to YOU, get another one. I will wait to see how the production models that start shipping in June look. If they look good, I'm on it. It's called the Transformer after all.

    Someone told me that with LCD displays, some lightbleed is inevitable. I don't know that for sure, but a lot of bleed is not.
    05-23-2011 10:35 AM
  6. adamjt's Avatar
    I picked up one from walmart that had two spots of light bleed. One was really bright and on the taskbar. So, I picked up another from sears. That one has maybe 20% of the bottom right corner of the screen lit all up. No idea how that one made it past QC. Sucks. Going to return both and give it one last try
    05-30-2011 03:44 PM
  7. adamjt's Avatar
    I just got my Transformer today from Walmart.com, and also experiencing light leakage. Not sure if this is normal or not. I notice it mostly when brightness is turned up with something dark on screen. I only have the light leakage on the bottom of the display in two spots to the right of the center. Attached a picture.

    To the guy with the RMA, I'd honestly return it for a refund and try and re-buy it rather than mess with an RMA to Asus. Like you said, they do seem kinda shady with RMA's. Might want to use nowinstock.net to find a replacement. My phone has been blowing up with txt alerts like crazy the last day or two. Seems a lot of places are getting shipments now.

    It's only been one day for me, gonna give it a week, if this light leak absolutely drives me crazy (OCD), I'll probably return it and try and get another one when Walmart gets more. Can't beat their return policy, 90 days to return.
    Walmart is 15 days for tablets, so watch that.
    05-30-2011 03:50 PM
  8. Mac58's Avatar
    Yeah mines looks nothing like that either, definitely return for a different unit. Shouldn't be a problem since you picked yours up locally instead of off the internet. Good luck!
    05-30-2011 08:22 PM
  9. musacc's Avatar
    Im not sure what to do with my transformer. I didn't notice light bleed until I started looking for it and downloaded the pacman app last night from Amazon. The app only uses the center of the screen and the rest is black. It was dark in the room I was in and I could see a couple area of bleed.
    06-02-2011 09:38 AM
  10. jon_stewart's Avatar
    Avoid the ghosts and keep eating up those powerups. The lightbleed on most of these doesn't affect Pacman at all, nor any of the other Apps / Games either.

    I reckon if you can't see it in a normally lit room, I wouldn't worry about it. If you have to stand in a closet with black screen and brightness to max you probably do have OCD (or don't want anybody else to see what you're watching! )
    Jon
    06-02-2011 10:00 AM
  11. PwNaGeDaN's Avatar
    Need to post before I can see pics ><
    06-12-2011 08:19 AM
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