1. Android Central Question's Avatar
    This is second time this happend, i cannot Open youtube, torch icon is grayed out and camera keeps crashi g as soon as i Open it. i googled for the solution but no luck. Is this happening only on my rog phone 2??
    First time this happend it fixed itself, i didnt do anything. I dont know why is this happening again. Someone help me please
    11-08-2020 05:30 AM
  2. mustang7757's Avatar
    Check safe mode for camera and torch , YouTube clear its data and force stop see what happens.

    I'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply

    https://forums.androidcentral.com/sh...d.php?t=409154
    11-08-2020 11:31 AM
  3. B. Diddy's Avatar
    Welcome to Android Central! Here are the steps for Safe Mode: https://www.asus.com/support/FAQ/1005163/
    11-08-2020 12:28 PM
  4. Nikolas092's Avatar
    My phone is not on safe mode, i checked and as for YouTube i cleared all data and force stopped it but nothing changed. I still Got loading circle all the time when i Open youtube, my camera keeps crashing as soon as i Open it and my torch icon is still grayed out and cant use it. I also cleared all data and force stopped camera but nothing..
    11-08-2020 12:50 PM
  5. mustang7757's Avatar
    My phone is not on safe mode, i checked and as for YouTube i cleared all data and force stopped it but nothing changed. I still Got loading circle all the time when i Open youtube, my camera keeps crashing as soon as i Open it and my torch icon is still grayed out and cant use it. I also cleared all data and force stopped camera but nothing..
    Hi, welcome to AC!

    For you tube Uninstall the update, for the other 2 need to try safe mode if they work
    11-08-2020 12:54 PM
  6. B. Diddy's Avatar
    The suggestion was to try it in Safe Mode, not to see if it was in Safe Mode already. The reason to try Safe Mode is to rule out the possibility that some 3rd party app you installed could be causing the problem. Safe Mode temporarily disables all 3rd party apps.
    11-08-2020 12:58 PM
  7. Nikolas092's Avatar
    Hi, welcome to AC!

    For you tube Uninstall the update, for the other 2 need to try safe mode if they work
    How do i uninstall update on YouTube?
    Torch and camera does not work on safe mode either
    11-08-2020 01:00 PM
  8. B. Diddy's Avatar
    To uninstall all updates, go to Settings>Apps, select YouTube, and tap Uninstall. Assuming YouTube was preinstalled, it will revert to the factory installed version.

    If it persists in Safe Mode, then it may be more of a hardware issue. You may want to try a factory reset in case something went screwy with the firmware, but if it persists after a reset, then contact ASUS for warranty repair/replacement (if still covered).
    11-08-2020 01:10 PM
  9. Raniyah1994's Avatar
    Did you update your device recently? perhaps this could be a software bug
    11-09-2020 10:54 PM

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