06-11-2015 01:34 AM
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  1. benualson's Avatar
    benualson
    I get this message when I am sent an MMS:

    message not downloaded
    06-02-2015 07:41 PM
  2. jpr's Avatar
    jpr
    Are you on Wi-Fi? There's a bug in the Asus messaging app that won't switch over to data to send or receive MMS.
    06-02-2015 08:29 PM
  3. benualson's Avatar
    benualson
    Originally Posted by jpr
    Are you on Wi-Fi? There's a bug in the Asus messaging app that won't switch over to data to send or receive MMS.
    Why yes, I am on wifi. Is there an alternative messaging app that I should use?
    06-02-2015 08:39 PM
  4. jpr's Avatar
    jpr
    Originally Posted by benualson
    Why yes, I am on wifi. Is there an alternative messaging app that I should use?
    You can try hangouts or Google messenger.
    06-02-2015 08:41 PM
  5. benualson's Avatar
    benualson
    Originally Posted by jpr
    You can try hangouts or Google messenger.
    thoughts on WhatsApp?
    06-02-2015 08:41 PM
  7. jpr's Avatar
    jpr
    Originally Posted by benualson
    thoughts on WhatsApp?
    Never tried it so can't comment. Let us know if it works for you.
    06-02-2015 08:42 PM
  8. benualson's Avatar
    benualson
    BINGO, using Hangouts at the moment & it is working fine.
    06-02-2015 08:52 PM
  9. Almeuit's Avatar
    Almeuit
    Moderator Team Leader
    You can try ChompSMS or Textra as well. You can select the fix for wifi calling (ignore that it sells tmobile) which will force it to mobile data to snag the MMS.
    06-02-2015 11:31 PM
  10. Almeuit's Avatar
    Almeuit
    Moderator Team Leader
    Originally Posted by benualson
    BINGO, using Hangouts at the moment & it is working fine.
    Doh. Just saw you found a fix. Ignore me haha .
    06-02-2015 11:31 PM
  11. asus_usa's Avatar
    asus_usa
    For more information about ASUS Messaging and FAQ's, please see the ZenUI app called ASUS Support under Apps/ASUS/Support/ZenUI Apps/Messaging. For troubleshooting assistance please select 'Assistance' within the same app. There are several helpful tips regarding basic troubleshooting techniques including 'Call & Message' issues.

    Sincerely
    Frank
    ASUS_USA
    cl-frank@asus.com
    06-03-2015 11:37 AM
  12. jpr's Avatar
    jpr
    Originally Posted by asus_usa
    For more information about ASUS Messaging and FAQ's, please see the ZenUI app called ASUS Support under Apps/ASUS/Support/ZenUI Apps/Messaging. For troubleshooting assistance please select 'Assistance' within the same app. There are several helpful tips regarding basic troubleshooting techniques including 'Call & Message' issues.

    Sincerely
    Frank
    ASUS_USA
    cl-frank@asus.com
    Unfortunately, Frank, I did that and it wasn't helpful. Are you able to find out if a bug has been filed (or file one yourself) on this issue? Can you then let us know the status of any potential fix? Thanks.
    06-03-2015 02:46 PM
  13. asus_usa's Avatar
    asus_usa
    Dear JPR & Benualson,

    In order to submit this info to ASUS HQ and report a bug, please provide the following info to email below:
    What's the Build # in settings?
    Serial Number of the device?
    And screenshots of error in Messaging or what you get?

    Sincerely
    Frank
    ASUS_USA
    cl-frank@asus.com
    Almeuit likes this.
    06-10-2015 10:56 AM
  14. jpr's Avatar
    jpr
    Originally Posted by asus_usa
    Dear JPR & Benualson,

    In order to submit this info to ASUS HQ and report a bug, please provide the following info to email below:
    What's the Build # in settings?
    Serial Number of the device?
    And screenshots of error in Messaging or what you get?

    Sincerely
    Frank
    ASUS_USA
    cl-frank@asus.com
    Email sent with all info, screenshots, and description.
    06-11-2015 01:34 AM
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