[quizzer25]

I have the zenfone 2 for 5 days now. But only yesterday, i found my 3g/4g was not working and called ultra mobile - Tmobile MVNO and setup the APN for celllular 4G/3G connection.

I observed my phone did a randon shutdown and restart 2 times, once last night and second time this afternoon.

What should I do to prevent this from happening again?

Anything wrong with my instrument?

[acrewdog]

Did you install the June 4 update? That fixed the loss of 4g and a crash for me.

Posted via the Android Central App

[quizzer25]

Did you install the June 4 update? That fixed the loss of 4g and a crash for me.

Posted via the Android Central App

Thanks. I had got 2 updates when i set it up on the 4th. Iam not sure if i got this update. How to check if I have all the updates?

[anon(9268751)]

Thanks. I had got 2 updates when i set it up on the 4th. Iam not sure if i got this update. How to check if I have all the updates?

you should have 2.18.40.12 go to settings/about and tap system update

[quizzer25]

you should have 2.18.40.12 go to settings/about and tap system update

Yes. I have the same numbers.

[asus_usa]

If random shut down continues, please follow troubleshooting methods provided in the ZenUI app called ASUS Support. There are several helpful tips with basic troubleshooting techniques for your device. Please go to Apps/ASUS Support/Assistance/System/Unexpected device reboot. If problem still exists please feel free to contact me direct at email below.

Sincerely,
Frank
ASUS_USA
cl-frank@asus.com

[connt1]

I have tried the suggest method and more but to no avail.
I have had no reply from the seller when I asked for hep...No big surprise!

Is there any other options to resolve this shutdown issue?

I feel ripped of by Asus and the supplier of the phone as it arrived with this problem and there is no service provided in my country!

Getting Pi**ed off!