1. quizzer25's Avatar
    I have the zenfone 2 for 5 days now. But only yesterday, i found my 3g/4g was not working and called ultra mobile - Tmobile MVNO and setup the APN for celllular 4G/3G connection.

    I observed my phone did a randon shutdown and restart 2 times, once last night and second time this afternoon.

    What should I do to prevent this from happening again?

    Anything wrong with my instrument?
    06-09-2015 07:09 PM
  2. acrewdog's Avatar
    Did you install the June 4 update? That fixed the loss of 4g and a crash for me.

    Posted via the Android Central App
    quizzer25 likes this.
    06-09-2015 07:24 PM
  3. quizzer25's Avatar
    Did you install the June 4 update? That fixed the loss of 4g and a crash for me.

    Posted via the Android Central App
    Thanks. I had got 2 updates when i set it up on the 4th. Iam not sure if i got this update. How to check if I have all the updates?
    06-09-2015 10:37 PM
  4. anon(9268751)'s Avatar
    Thanks. I had got 2 updates when i set it up on the 4th. Iam not sure if i got this update. How to check if I have all the updates?
    you should have 2.18.40.12 go to settings/about and tap system update
    quizzer25 likes this.
    06-09-2015 11:52 PM
  5. quizzer25's Avatar
    you should have 2.18.40.12 go to settings/about and tap system update
    Yes. I have the same numbers.
    06-10-2015 12:22 AM
  6. asus_usa's Avatar
    If random shut down continues, please follow troubleshooting methods provided in the ZenUI app called ASUS Support. There are several helpful tips with basic troubleshooting techniques for your device. Please go to Apps/ASUS Support/Assistance/System/Unexpected device reboot. If problem still exists please feel free to contact me direct at email below.

    Sincerely,
    Frank
    ASUS_USA
    cl-frank@asus.com
    06-10-2015 12:25 PM
  7. connt1's Avatar
    I have tried the suggest method and more but to no avail.
    I have had no reply from the seller when I asked for hep...No big surprise!

    Is there any other options to resolve this shutdown issue?

    I feel ripped of by Asus and the supplier of the phone as it arrived with this problem and there is no service provided in my country!

    Getting Pi**ed off!
    03-24-2016 04:30 AM

Similar Threads

  1. S2 reboots randomly
    By mesuters in forum T-Mobile Galaxy S II
    Replies: 1
    Last Post: 06-11-2015, 12:55 PM
  2. Apps randomly opening on their own.
    By msm0511 in forum HTC One M9
    Replies: 4
    Last Post: 06-09-2015, 11:44 AM
  3. Random Number Generator App that saves numbers generated?
    By AC Question in forum Ask a Question
    Replies: 3
    Last Post: 06-06-2015, 03:05 PM
  4. Why does my Android keyboard keep closing randomly?
    By gazzafizza in forum Samsung Galaxy S5
    Replies: 2
    Last Post: 06-03-2015, 01:27 AM
  5. Why does my Android keyboard keep closing randomly?
    By gazzafizza in forum Samsung Galaxy S5
    Replies: 1
    Last Post: 06-03-2015, 01:03 AM
LINK TO POST COPIED TO CLIPBOARD