1. cheg's Avatar
    Hello people!

    When I finish a phone call and take the phone away from my face to hang up the screen is dark and I either have to wait for them to hang up or manually turn on the screen to hang up. This is since the latest update. Any idea how to fix this?

    Thanks
    07-10-2015 10:42 AM
  2. asus_usa's Avatar
    Dear Cheg,

    Do you have a screen protector or cover installed? Proximity sensor may be blocked with a screen protector.

    Sincerely,
    ASUS_USA
    cl-frank@asus.com
    07-10-2015 01:00 PM
  3. cheg's Avatar
    Dear Cheg,

    Do you have a screen protector or cover installed? Proximity sensor may be blocked with a screen protector.

    Sincerely,
    ASUS_USA
    Is the proximity sensor where the front camera is?
    07-10-2015 09:11 PM
  4. Joel Gaviola's Avatar
    I think the sensor is on the left. Had to remove the screen protector to see if they were right. They were.

    Posted via the Android Central App
    07-10-2015 10:27 PM
  5. asus_usa's Avatar
    Apologize for the delayed response. Proximity sensor is located on front screen left side of receiver.

    Sincerely,
    ASUS_USA
    07-14-2015 12:00 PM

Similar Threads

  1. Replies: 4
    Last Post: 01-08-2017, 04:27 PM
  2. How do you add lock screen widgets on Lollipop 5.0?
    By AC Question in forum Ask a Question
    Replies: 4
    Last Post: 07-10-2015, 12:07 PM
  3. Why is my screen not responding?
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 07-10-2015, 10:36 AM
  4. Galaxy s3 screen protector problem
    By kiler77 in forum Samsung Galaxy S3
    Replies: 0
    Last Post: 07-10-2015, 10:31 AM
  5. Why am I getting calls from unknown numbers on my phone?
    By AC Question in forum Ask a Question
    Replies: 2
    Last Post: 07-10-2015, 10:26 AM
LINK TO POST COPIED TO CLIPBOARD