07-24-2015 01:53 PM
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  1. Sir Alex's Avatar
    Sir Alex
    Hello,

    I have searched the net high and low. Many users experienced the same problem, but no clear solutions.

    So, my battery only charges while being off or in safe mode. Anyone has any suggestions?

    Thank you
    07-24-2015 11:22 AM
  2. asus_usa's Avatar
    asus_usa
    Recommend using genuine ASUS adapter and USB cable. Are there any 3rd party apps installed that may be causing the issue in normal boot? Have you tried performing a hardware reset including wipe cache partition?

    Sincerely,
    ASUS_USA
    cl-frank@asus.com
    07-24-2015 01:53 PM
« I purchased an Asus Zenfone 2 ZE550ml today, how much time should I charge my phone for the first time? | Phone won't turn on »

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