HELP - after update my ZenFone screen has gone out or it is in permanent sleep and I can't wake it
I just bought the ZenFone 2, was setting it up - haven't even got the sim yet, just working via home wireless - saw there was an update and updated. During the update the screen went 'fuzzy' - in reality probably a thousand horizontal lines making it look like a shot of a 1950s television with bad reception - then it went black. I can tell there is still life because it will vibrate periodically so something is going on, but I cannot see anything. I do not know if the screen is out or just can't be woken up. I haven't even registered it yet, it is brand new! ZE551ML I have no idea what rooting or stock is - so my settings are still pretty much factory - I just set up my gmail account, lock screen, let it recognize my home wireless without locking, and uploaded a couple apps. HELP please? Can I reset everything from my computer or something? What do I do? This is my first smart phone, just when I was starting to think maybe I was stupid for resisting getting one, this happens...