1. AC Question's Avatar
    Hi i i have my phone charged until 90% before i leave the office using the provided charger. then it works totally fine until i got home and i need to get some data from my phone and pass it to the computer using cable i bought from a store i plug it in a 3.0 usb (color blue) but before i use it the phone suddenly turn off and I can't open it anymore and it's not charging!!! please help me on this asap. i just recently bought this 2 weeks ago
    08-22-2015 08:17 AM
  2. Raptor007's Avatar
    Does the included cable from ASUS work at all or is the phone totally dead and won't turn on? Where did you get the phone, if you got it on Amazon.com I would send it back as defective and get another one. I have been using the Samsung rapid charger and cable on my since that is what's connected for microUSB on my bedside so I know it works. USB 3.0 is backwards compatible but someone would be messing it up.
    08-22-2015 08:54 AM
  3. Kelly Manwani's Avatar
    Hi i i have my phone charged until 90% before i leave the office using the provided charger. then it works totally fine until i got home and i need to get some data from my phone and pass it to the computer using cable i bought from a store i plug it in a 3.0 usb (color blue) but before i use it the phone suddenly turn off and I can't open it anymore and it's not charging!!! please help me on this asap. i just recently bought this 2 weeks ago
    It also happen to me
    can u help us
    09-23-2015 02:58 AM
  4. asus_usa's Avatar
    If you have tested with different USB cable & charger, and still unable to power up, it will require sending in for warranty service.

    If you have any other questions or concerns or would like RMA assistance please feel free to contact me direct at cl-frank@asus.com

    Sincerely,
    Frank
    ASUS Customer Loyalty
    10-02-2015 06:50 PM
  5. Edna Alcazar's Avatar
    Two weeks ago this customer deserves a new phone not service.Stick by your products.
    10-03-2015 06:22 AM
  6. gtt1's Avatar
    So here we have a thread by someone whose phone charges perfectly well using the supplied adapter and cable which they leave at work and at home is using a cable bought at a store that is unlikely to be original equipment which doesn't work.

    This sounds like a non oem cable problem to me as the Asus cable works fine. Try some different cables.
    10-03-2015 09:16 AM
  7. bembo02's Avatar
    Had the same exact problem. Please help
    10-21-2015 06:32 AM
  8. Edna Alcazar's Avatar
    Never use a third rate cable. use only what Asus supplies you with.
    10-21-2015 06:37 AM
  9. bembo02's Avatar
    i didn't use any other cables
    10-21-2015 06:43 AM
  10. SYTH3R's Avatar
    Hey,

    You should use only Asus provided cable to charge your device or to connect it via USB any other might not work or malfunction.
    11-03-2015 02:48 AM

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