1. alexg1993's Avatar
    I charged my zenfone2 ze551ml over the night and it charged only 50% and after 5min of using its just shutted down and wont turn on i tried different cable and adapters and still the same
    I also cant get into recovery mode the screen tottaly black and just vibrating

    Help?
    10-04-2015 01:12 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! What happens if you press and hold the Power button? Does it vibrate? Does it seem to be on, but just the screen is not working?
    10-04-2015 02:20 AM
  3. alexg1993's Avatar
    Thank you, Yes its vibrating only and nothing showing up on the screen totally black.
    10-04-2015 05:00 AM
  4. B. Diddy's Avatar
    And is it vibrating constantly, or does it just vibrate once when you try to power on? If it's vibrating constantly, then there's probably some major hardware malfunction. If it vibrates only once, then perhaps it's just the screen that's damaged. Either way, you should contact ASUS for warranty repair.
    Laura Knotek likes this.
    10-04-2015 02:17 PM
  5. priya9898's Avatar
    what to do? this smartphone is buy or not ? please help
    10-05-2015 05:09 AM
  6. Edna Alcazar's Avatar
    Forget it and buy another one.You just obtained a lemon.
    10-05-2015 08:07 AM
  7. alexg1993's Avatar
    Its just vibrating twice and not showing anything ptobably hardware/battery problem.
    How ever i will give it to repair center its under warranty.
    10-05-2015 12:46 PM
  8. B. Diddy's Avatar
    what to do? this smartphone is buy or not ? please help
    Sorry, are you asking about the Zenfone 2?
    10-05-2015 07:22 PM
  9. B. Diddy's Avatar
    Its just vibrating twice and not showing anything ptobably hardware/battery problem.
    How ever i will give it to repair center its under warranty.
    That's probably the best approach. Good luck!
    alexg1993 likes this.
    10-05-2015 07:22 PM
  10. asus_usa's Avatar
    Is the power LED indicator light on when charging? Please try long pressing power button for at least one minute without charger connected. Then connect charger, check if power LED indicator is on and let charge. Then try powering up again.

    Sometimes re-seating the battery can help resolve this type of issue however for this model the battery is non-removable and will void the warranty if taken apart. If you have tried other cables and/or chargers and unable to power on it may require warranty service. If you have any questions, concerns or would like warranty assistance, please feel free to contact me direct at cl-frank@asus.com

    Sincerely,
    ASUS_USA
    B. Diddy likes this.
    10-07-2015 12:24 PM
  11. Jaysus's Avatar
    Is the power LED indicator light on when charging? Please try long pressing power button for at least one minute without charger connected. Then connect charger, check if power LED indicator is on and let charge. Then try powering up again.

    Sometimes re-seating the battery can help resolve this type of issue however for this model the battery is non-removable and will void the warranty if taken apart. If you have tried other cables and/or chargers and unable to power on it may require warranty service. If you have any questions, concerns or would like warranty assistance, please feel free to contact me direct at cl-frank@asus.com

    Sincerely,
    ASUS_USA
    I am going to give that a try with my dead ZF2... can I reach out to you with warranty concerns as well?
    10-07-2015 01:35 PM
  12. asus_usa's Avatar
    Yes you can contact me for warranty questions or concerns. Please contact me direct at cl-frank@asus.com.

    Sincerely,
    Frank
    ASUS_USA
    B. Diddy likes this.
    10-07-2015 06:50 PM
  13. SYTH3R's Avatar
    Hey alexg1993

    Keep your phone on charging for 4-5 hours & check.

    Use Asus OEM charger
    11-03-2015 04:59 AM

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