01-26-2016 12:39 PM
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  1. AC Question's Avatar
    AC Question
    The phone will not charge and will not power on. I heard a vibration buzz and then it turned off. I have tried other chargers, no result. The battery cannot be removed.
    01-21-2016 12:19 PM
  2. itguyjax8430's Avatar
    itguyjax8430
    Retired Moderator
    Originally Posted by AC Question
    The phone will not charge and will not power on. I heard a vibration buzz and then it turned off. I have tried other chargers, no result. The battery cannot be removed.
    Welcome to Android Central!

    What happens when you plug in the charger? Does the screen light up and have a battery icon like it is charging?
    Laura Knotek likes this.
    01-25-2016 07:20 AM
  3. asus_usa's Avatar
    asus_usa
    Unfortunately it can take a few days for recharge and turn back on. It’s possible something could have caused the phone to have grounded out which disables and discharges the battery completely. Have you tested with a different USB cable?
    Normally when you connect power it should vibrate, then you should see the LED indicator light showing its charging. Then you should see the battery symbol on the screen, please see Very important best practice guide for first time usage on our Asus Android mobile devices (cellular phones & tablets).

    If you would like further assistance, please feel free to contact me at cl-frank@asus.com with case # N160195982 in the subject line.

    Sincerely,
    Frank
    ASUS_USA
    01-26-2016 12:39 PM
« I have Zenfone 2, model ZE551ML. I cannot hear the telephone ring when someone tries to call me, why? | How many are hours required to charge a Zenfone 2 Laser for the first time.? »

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