1. AC Question's Avatar
    Hello,

    Here is the situation
    I have laptop with windows 10 Pro x64 and Lenovo Vibe Shot

    Symptoms
    PC don't detect my phone at all while connected through USB cable. Charging works ok. Device is not visible in device manager.

    What have I tried
    - Installed Universal ADB drivers (just for sure)
    - Different cables
    - Removed SD card from phone
    - Different PC with Windows 7 x64 !!
    - Tested on USB 3 and USB 2 too

    What is strange
    - it worked on my laptop (same laptop) with Windows 8.1

    please and thank you
    03-07-2016 06:23 AM
  2. OhAlfie's Avatar
    Same issue with my PC at home. Same set up pretty much.

    When I plug the phone into my work PC (Windows 7) , I get the usual pop up showing my phone is connected and I can access it to see all files.
    03-31-2016 09:20 AM
  3. asus_usa's Avatar
    Hello,

    Please ensure to install ASUS_Android_USB_drivers_for_Windows - ZenFone 2 (ZE551ML) | Phones | ASUS USA

    Another option to connect wireless is with Share Link - How to use Share Link?

    Sincerely
    ASUS_USA
    04-01-2016 07:03 PM
  4. OhAlfie's Avatar
    Your USB drivers are outdated ...they are for Windows Vista, 7, up to 8.1

    My home PC is Windows 10.
    04-03-2016 06:52 PM

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