1. wrbird's Avatar
    I have two ZE551ML ZenFone 2's. On one phone I can be on a call and access the internet at the same time (WiFi off). The other identical phone I cannot access the internet when I'm on the phone. I'm on T-Mobile and all the settings are the same.

    Can anyone help me get this second phone fixed?
    03-12-2017 07:22 PM
  2. B. Diddy's Avatar
    Are both of them showing they have LTE reception? On the one that isn't working right, go to Settings>Cellular Networks, and look for an option for Enhanced 4G LTE, and make sure that's on. It might also be called VoLTE or Advanced Calling.
    03-12-2017 11:02 PM
  3. wrbird's Avatar
    Both phones do not have this setting, yet one phone works correctly and the other doesn't. I've attached a screenshot of the settings page.

    Please let me know if you have any other ideas.

    Is there any one else out there who can help?
    Attached Thumbnails Cell phone and internet access-92694.jpg  
    03-13-2017 02:29 PM
  4. B. Diddy's Avatar
    When you tap Preferred Network Type, what options do you get?
    03-13-2017 04:23 PM

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