I can't connect my Asus to PC

[arkadio95]

Hello
At first I would like to apologize for my weak english.

When I connect my phone to pc I don't see him in explorer. In device manager I see new usb device with message: USB\DEVICE_DESCRIPTOR_FAILURE. I tried install different drivers and different cables but always it is same. I tried update bios and reinstal drivers generic usb too.

I installed USB Driver from play store but when i click extract i see meesage: Peease review your external storage.

I have asus zenfone 2 Z00ADB version ( 4 gb ram and 1,8 GHz)
my system is windowns 10 Pro N edition

 

[B. Diddy]

Welcome to Android Central! When you connect via USB, does a USB icon appear in the notification panel of the phone?

Also, in the Windows Device Manager, are you able to remove or delete that USB Device that the phone shows up as?

 

[arkadio95]

When I connect via usb a USB icon dosen't appear. And in device manager i see new device with yellow waring: USB device not recognized (device descriptor request failed)

 

[B. Diddy]

Are you able to try connecting to other PCs?

 

[arkadio95]

I try on 3 PCs: with windows 10, windows 8.1 and windows 7

 

[B. Diddy]

Has this phone ever successfully connected to a PC? You shouldn't have to install drivers on the phone itself. I wonder if there's a problem with the phone's USB port or the firmware.

 

[arkadio95]

Yes this phone connecteed to PC when i bought him. But this phone had firmware with lots of adds and tw bootloader so i changed bootloader to ww and installed official polish firmware. After, when i connected phone to PC , I cane use only PClin and ADB.
So I changed stock rom to cyanogenmod 13.0. After this operation I had problem with chaging so i bought new charging board and I put it on the phone. After this situation I can youse my phone, I can charge it, but I can't connect to pc and back to stock rom.

Sory for ma language.

 

[B. Diddy]

Ah, that must be the issue -- I didn't realize you had rooted the phone and flashed custom ROMs as well as replaced some of the hardware. The issue could be due to one or both of those factors. I'm afraid I don't have the experience to give more detailed help, sorry!

 

[arkadio95]

I will try buy new charging board and I will replace it, but I think that problem is on mainboard. Thank you for help