My Zenphone 5 cannot connect to PC

The GamePlay

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Apr 5, 2015
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Whe n I connect zenphone 5 to PC, the PC does not recognise the device.
The message in the PC is Unknow USB device. I have down load Intel Android Driver but it not work. Please help me!
 

B. Diddy

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Welcome to Android Central! Have you tried a different cable? Can you also try connecting to a different Windows PC?
 

joeav

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Jul 20, 2015
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Same problem - almost - mine doesn't register at all. Tried both my linux desktop and laptop, and a windows PC. tried all my usb ports and more than 1 cable.

This happened before and I solved it once by using a different USB port, and another time by switching to MTP. right now it's on MTP.

I wouldn't mind re-learning how to reinstall the device drivers, but my problem started with being unable to access the files. I need to back them up somehow before going through with this. And I'm reluctant to back them up on the cloud.

Can anyone help?

THX
 

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