1. FernleyE's Avatar
    Hey all.
    I need to figure out how to stop messaging apps etc from updating old messages and showing that I have X-number of unread messages on my Zenpad?

    Specifically.... Let's say I don't use my pad for 2 or 3 days. But today I turn it on. As it starts all my messaging apps such as: email, Facebook, text messages, etc etc show that there are unread messages.

    So for example the icon will show that I have, let's say, 20 text messages. In fact I don't, but it's counting the 20 that were sent and opened/read on my cell phone since the last time I started my Zenpad up.. When I open the app they of course are not showing if I deleted a message or they don't show as unread. Which is good that it's not showing messages as unread once in the app but why is it seeing messages that are read our deleted as the app starts?

    This doesn't happen in reverse. For example of I open a message on my Zenpad but then start my phone the apps on my phone so not reflect the opened messages that I looked at on the pad.

    So I guess my question is how do I stop the apps from showing that I have unread messages?

    Hopefully that wasn't confusing.
    02-14-2020 07:34 AM
  2. anon(10614692)'s Avatar
    When you turn on the Zenpad it is syncing with the server and as far as the Zenpad is aware it hasn't had those messages. Can you clarify what is happening with text messages as surely the Zenpad has a different cell # so has no connection with your phone.
    As for email, same as the above as the emails are on the server waiting to sync with the device when switched on. You can overcome this by changing to an IMAP configuration
    FernleyE and Laura Knotek like this.
    02-14-2020 11:55 AM
  3. B. Diddy's Avatar
    Also, what happens if you wait a while before tapping any of those apps? If you wait long enough, the sync might catch up and the notifications might go away. That's what happens on my Lenovo Tab 4 8.
    02-14-2020 01:36 PM
  4. FernleyE's Avatar
    Thank you for your reply.
    Regards to text messages: I only use it via WiFi no cell connection.
    And do I change to imap on the pad? If so where is that done?
    Sorry to bother but I'm rather every level user on this topic.
    02-14-2020 04:31 PM
  5. FernleyE's Avatar
    Thank you for your reply as well.
    Time is not a factor. The icon will say 20 for example and not change unless I open the specific app.
    Of course... I've only really waited maybe 5 or 10 mins. But I would think that more than sufficient time for a sync.
    02-14-2020 04:33 PM
  6. Mike Dee's Avatar
    Thank you for your reply as well.
    Time is not a factor. The icon will say 20 for example and not change unless I open the specific app.
    Of course... I've only really waited maybe 5 or 10 mins. But I would think that more than sufficient time for a sync.
    Time is a factor if you are traveling man
    02-14-2020 04:43 PM
  7. FernleyE's Avatar
    Ha! And I do, to the east.
    I suspect you as well?
    02-14-2020 04:46 PM
  8. Mike Dee's Avatar
    Ha! And I do, to the east.
    I suspect you as well?
    So mote it be
    FernleyE likes this.
    02-14-2020 05:39 PM
  9. B. Diddy's Avatar
    Any power-saving modes turned on? Also try turning off battery optimization for the app in the system settings, in case that's preventing the sync from happening until you actually open the app itself.
    Laura Knotek and FernleyE like this.
    02-14-2020 05:41 PM
  10. anon(10614692)'s Avatar
    To change to imap you need to change your account settings using your email program on your PC and then change phone settings. To know what the settings should be ,Google IMAP settings and your provider. There likely to be some sort of tutorial in those search results
    Laura Knotek and FernleyE like this.
    02-14-2020 05:51 PM

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