1. AC Question's Avatar
    My husband has zenwatch manager on his phone. His pin quit working same pin its always been since I'm definitely not tech savvy at all and neither is he we called Asus they took us step by step thru a factory reset the app is still there saying its locked and pin isn't working still I'm lost Hubby's phone is basically an expensive paper weight please help oh his phone is a THL 5000 not sure if that's important or not
    08-15-2015 07:35 AM
  2. me23brown's Avatar
    I've never had this problem with my zenwatch since I don't use a pin on it but maybe you could uninstall the app and then reinstall everything all over again. You may have to uninstall android wear as well.
    08-20-2015 03:05 PM
  3. Penguwin's Avatar
    Does this have anything to do with Android's SmartLock Bluetooth settings?

    https://support.google.com/nexus/answer/6093922

    That is the only PIN code I can find in my ZenWatch manager.

    I'm not sure I'm understanding this properly?
    08-22-2015 03:22 PM
  4. Maryjayne Baswell's Avatar
    I've never had this problem with my zenwatch since I don't use a pin on it but maybe you could uninstall the app and then reinstall everything all over again. You may have to uninstall android wear as well.
    He has done a factory resest he can't get in the phone to delete the app
    09-20-2015 09:59 AM
  5. me23brown's Avatar
    If the watch itself is locked he can factory reset it. Here are the instructions.

    https://www.asus.com/us/support/FAQ/1013709/
    09-21-2015 02:07 PM
  6. Willber G's Avatar
    If the watch itself is locked he can factory reset it. Here are the instructions.

    https://www.asus.com/us/support/FAQ/1013709/
    Your link doesn't go to the factory reset instructions.
    09-22-2015 09:40 AM
  7. me23brown's Avatar
    Sure it does, it was at the bottom. Here it is...

    Forgot screen lock pattern

    If you forget the pattern, after entering an incorrect pattern 9 times, a factory reset confirmation screen will appear. Tap the checkmark to recover your watch.
    09-22-2015 11:15 AM
  8. Willber G's Avatar
    Ah, thanks, my mistake.
    09-22-2015 01:18 PM
  9. Maryjayne Baswell's Avatar
    If the watch itself is locked he can factory reset it. Here are the instructions.

    https://www.asus.com/us/support/FAQ/1013709/
    The watch and the phone have both been reset. The problem is the app. It has the phone locked and we can't get into the settings to delete the app.
    08-03-2016 04:18 PM
  10. me23brown's Avatar
    I'm sorry but I'm not sure that you are explaining what is happening well. If you can factory reset the phone then the phone can't be locked. I'm not sure what you are describing here has anything to do with the watch. It seems like your husband is just locked out of his phone which doesn't have anything to do with the watch itself.
    08-04-2016 12:11 PM
  11. Willber G's Avatar
    The watch and the phone have both been reset. The problem is the app. It has the phone locked and we can't get into the settings to delete the app.
    Has he been locked out of his phone for a year?
    09-09-2016 10:12 AM

Similar Threads

  1. Replies: 1
    Last Post: 11-15-2015, 01:44 PM
  2. Replies: 1
    Last Post: 08-15-2015, 11:44 AM
  3. I want help on how do i delete Hangout Pics from my Gallery
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 08-15-2015, 11:42 AM
  4. What is the app Hancom Office 2014 Viewer used for?
    By AC Question in forum General Help and How To
    Replies: 0
    Last Post: 08-15-2015, 07:13 AM
  5. is there any solution for mankey test and time service
    By AC Question in forum Ask a Question
    Replies: 0
    Last Post: 08-15-2015, 07:02 AM
LINK TO POST COPIED TO CLIPBOARD