1. Stwutter's Avatar
    Hi,

    I recently bought a pair of B&O H4 headphones. They're paired with my Huawei P30 Pro.

    I'm having issues getting the assistant to consistently speak back to me on long pressing the play/pause/on/off button. I get the notification to talk, ask it a question, and - more often than not, maybe 75% of the time - the answer appears on my phone, but does not come thru the headphones. On other ccasions, it then works as it should.

    I have everything 'allowed' and paired correctly clearly, as it does sometimes work.

    Any help appreciated.
    02-14-2021 04:14 AM
  2. B. Diddy's Avatar
    Did your phone come with Google services installed, or did you have to install them yourself (i.e., was it after the Huawei ban)?
    02-14-2021 11:33 AM
  3. Stwutter's Avatar
    They were installed.
    02-14-2021 11:42 AM
  4. B. Diddy's Avatar
    Is the software up to date? https://support.bang-olufsen.com/hc/...s/360039660512
    02-14-2021 11:52 AM
  5. Stwutter's Avatar
    Yup
    02-14-2021 11:54 AM
  6. B. Diddy's Avatar
    I'd try contacting their support -- start with their chat: https://support.bang-olufsen.com/hc/en-us
    Laura Knotek likes this.
    02-14-2021 12:22 PM

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