[htrdlnc#CB]

Thought it would be cool especially being android. Thought wrong.

Constantly getting hung up, slow, every other phone call I make the other person Can't hear me, have to delete then re enter my exchange mail info every so often, overheating.

Just terrible.

[Net_Surfer]

You need to return it for a new one. I have had my PRIV since April of this year and no issues at all.

[aespix]

Return it and get a new one.

Trust me. You'll want to give this another chance.

Had it for 11 months and I won't go back.

[so crow]

Yeah same no problems with my PRIV would not change it with any other phone.

[vpblaze]

Sounds like you got a lemon.

I had the PRIV for just over a year and it served me well! While sure there are better devices out there, the PRIV still has a great PKB to use. Exchange it for a new one and enjoy the PRIV how it should be.

[BBUniq01]

Yes I have had mine since February, use it a lot for work and zero problems. And the phone improves with each update. Amazing.

[htrdlnc#CB]

Got a new one on the way. We'll see.

[shabbs]

Got a new one on the way. We'll see.

Good stuff. Hopefully this one is solid for you.

[htrdlnc#CB]

Got my 2nd PRIV about a month ago and it's just as big a piece of garbage. Going back to Samsung.

[Matty]

Got my 2nd PRIV about a month ago and it's just as big a piece of garbage. Going back to Samsung.

Sorry to hear that @htrdlnc#CB. Maybe it was just not meant to be. The first thing i always say to owners is update it to Marshmallow. It makes a big difference, and with the launch of Nougat in March it will be further improved. Hopefully you have no problems with your new Samsung.

What did you end up getting and has it been good so far?

[htrdlnc#CB]

I got a S7 Edge. OMG what a difference. I filled it with exactly the same stuff as the priv and it works so much better. I knew right away when I got the priv it just wasn't for me. No internal photo gallery? No stock file explorer? Besides the priv always running slow, and restarting for no reason.

[anon(1733)]

Glad you found a device you like. I had the 7 edge twice. It's a fine device for sure. But in the end it wasn't for me. I find the Priv to be excellent so far.

Built is good. Not great. But good. I have to complaints. I love the feel in hand and the rear of it. Feels great. And I love the slider and. PkB. That's the best part of Android. There is always a device for someone. And with everyone's tastes and needs being different there's plenty of choices.

[anon(3641385)]

Thought it would be cool especially being android. Thought wrong.

Constantly getting hung up, slow, every other phone call I make the other person Can't hear me, have to delete then re enter my exchange mail info every so often, overheating.

Just terrible.

The telephone app is google, it sucks, and is probably the reason you have problems. The sms (text) app is also google, and it also sucks big time ...

[anon(3641385)]

Op, you didn't say what version of priv you had .... I've got the 3 version, asia pac (and also CA), unlocked and unbranded, and it's a grand phone that works flawlessly ....

Wondering how much the user was the issue .... for example, did you try a different telephone app .... or even uninstall the telephone app and try again ....

Too little info for me to understand if there was a problem with the priv or not .....

[htrdlnc#CB]

The telephone app is google, it sucks, and is probably the reason you have problems. The sms (text) app is also google, and it also sucks big time ...

Google works great on my Samsung.

[anon(3641385)]

Good to hear, cos as telephone apps go it sucks big time .... the ui is from the ark .... you can't get those last calls off the screen .... and it thinks about it before it dials ....

[htrdlnc#CB]

[anon(3641385)]

Your point?

It hasn't been established yet that the priv problems you mentioned were actually caused by google apps, or by the user ....

And as my priv works as it should for me, i suspect that the user didn't know how to help themselves to sort out their phone ....

[medic22003]

I've had mine for a year and it works great. I respectfully disagree OP. If you like your Samsung then more power to you. I'd buy another priv tomorrow

[Kevin Barclay-Jay]

I've had mine for a year and it works great. I respectfully disagree OP. If you like your Samsung then more power to you. I'd buy another priv tomorrow

As a long term BlackBerry user the move to the PRIV was a jolt...i had a Samsung S6 as well and the kids had Samsung... wow did I not have to worry... the Samsung has gone and the kids all want Privs(they will get DTEK50's)

[ALToronto]

Love my Priv. Yes, the phone's app takes a bit of getting used to, but hardly a deal breaker. And there is an internal photo gallery - you need to look in the app drawer to find it.

BlackBerry's share of the phone market doesn't include its Android phones, so the article is misleading.

The Priv is not for everyone - if you had and enjoyed the Torch slider back in the day, you'll really love this phone. If you're used to glass slabs, it probably isn't for you.

[sebstarr]

That would refer to bb10 OS. Android market includes all manufacturers which now includes BlackBerry mobile.

[koool1]

Thought it would be cool especially being android. Thought wrong.

Constantly getting hung up, slow, every other phone call I make the other person Can't hear me, have to delete then re enter my exchange mail info every so often, overheating.

Just terrible.

Mine was like that. Got a new one under warranty. Totally different experience. Your phone is defective.

If not under warranty do a complete factory reset.

[midnightdoom]

I've had my Priv since launch almost year and half ago and while sure the first few updates had their bugs, the past year tho I have had no issues that a quick reboot won't fix.. besides it getting up to 41 degrees Celsius when I play games, but from reading other forums that's normal... but as long as I have a case on I can't feel it (BlackBerry went with too soft a back material that doesn't absorb heat as well imo)

Nobody ever complains of not hearing me, I replaced stock google sms app with yaata because it works better, signal is great now that I switch carriers, battery is great..

I guess my only real complaint with the phone is that the back doesn't feel premium enough to take the heat when I play games or use GPS.. I don't think it's getting hotter then it should so if there was Priv 2 I would hope they address that..

But I don't have enough competition phone's to compare... would you be willing to download an app like OS Monitor and play a game like Animation Throwdown for a bit to see how hot Samsung gets after playing a while