1. stevewoodrow11's Avatar
    Hi there
    I have the BlackBerry KEYone and integrated the likes of Facebook and Instagram via the Hub+ services app, however I cannot seem to find a way to customise the sound for notifications. Any emails account show up but nothing is listed for FB or IG?

    Am I missing something?
    07-05-2017 07:55 AM
  2. Ecm's Avatar
    The Hub only handles email notification for Hub email accounts. Individual app notifications are handled within each app's settings.
    07-05-2017 09:30 AM
  3. stevewoodrow11's Avatar
    I still can't seem to find a way to amend sounds in the FB or IG apps??
    sorry new to Android - any help appreciated
    07-05-2017 01:04 PM
  4. Adam Frix's Avatar
    07-05-2017 01:32 PM
  5. stevewoodrow11's Avatar
    Cheers Adam - that solves the FB one. Still can't Instagram though.
    07-05-2017 01:44 PM
  6. Adam Frix's Avatar
    Should work the same way--inside the app will be a menu where you can access settings, and inside there somewhere are notification settings. Each app presents its settings in its own way, but notification details are in there somewhere.

    That's how every app works that I know of.

    Is IG giving you any notification at all?
    07-05-2017 01:52 PM
  7. stevewoodrow11's Avatar
    Not at the moment Adam unfortunately
    07-05-2017 01:56 PM
  8. Adam Frix's Avatar
    Not at the moment Adam unfortunately
    Check in phone settings, under Notifications. The top menu is a pull down; choose All Apps, then scroll to IG. Are notifications turned off globally for IG?
    07-05-2017 04:19 PM
  9. stevewoodrow11's Avatar
    Hi Adam - thanks for the continued help.

    It all looks OK via the attached screenshot.
    I have also read elsewhere that IG don't do sound notifications? Is that true? Perhaps I am after something that isn't available?

    Regards
    Woody
    Attached Thumbnails Hub + notification sound help-screenshot_20170705-223605.jpg  
    07-05-2017 04:40 PM
  10. Chuck Finley69's Avatar
    Woody - any luck checking in the related Mobile Nations Crackberry site?
    07-05-2017 05:07 PM
  11. stevewoodrow11's Avatar
    Unfortunately Chuck - I didn't even get a response in there.
    07-05-2017 05:18 PM
  12. Adam Frix's Avatar
    I don't use Instagram (and I don't use notifications, either), so my usefulness here is at an end.

    Perhaps there's a web forum for Instagram help? Surely someone there has the exact answer you need.
    07-05-2017 05:37 PM
  13. stevewoodrow11's Avatar
    Cheers for the help - appreciated.
    07-06-2017 03:30 AM

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