blu Life xl no lte on at&t

[rich250]

just picked up a Blu Life Xl to use as my 4th free line on my unlimited plan with AT&T but I"m not getting LTE on the Life XL, any Ideas

 

[B. Diddy]

Are the APN settings correct? att.com/esupport/article.html#!/wireless/KB424489?partner=LinkShare&siteId=JAF5WzpxbKM-dXwHZ3MV6gB0H.bDk.hwrA

Also, in the Settings>Cellular Networks>Preferred Network Type menu, is it set to LTE?

 

[rich250]

Apn's are correct, if I go into cellular networks my only choices are at&t 4g or 2g no lte option.

 

[B. Diddy]

Hmm, not sure. That phone should support AT&T's LTE bands. What does the cell signal indicator show on the phone? Does it only say 4G without the LTE? Or is it actually getting 3G (or HSPA)?

 

[rich250]

It's showing 4G without LTE, I even tried creating a new apn to match the apn of my V-10 and still no LTE

 

[B. Diddy]

Are you certain that the phone isn't on 4G LTE? Some phones show 4G to represent LTE, and 3G to represent HSPA or HSPA+. What kind of download speeds are you getting?

 

[rich250]

Re: blu Life xl no lte on at&t

No it's not on lte because I see speeds of 12mbps with the V10 and right next to it with the blu it's 2mbps
The V10 is on band 17 so the blu should be also.

 

[B. Diddy]

Let's rewind a bit--if you go to Settings>Cellular Networks>Preferred Network Type, tell us exactly what options you have there.

 

[rich250]

Re: blu Life xl no lte on at&t

At&t 2G and At&t 4G

http://i1241.photobucket.com/albums...creenshot_2016-06-21-20-19-26_zpspgcmbnte.png
Called At&t and confirmed they had the correct ime number which they did.This phone is advertised as lte but I'm starting to question that.

 

[B. Diddy]

That's actually a different menu than I'm thinking of. Look for a menu called Preferred Network Type. I think the menu you're showing is called "Network Operators" on my 6P.

 

[rich250]

My options in preferred network type are
2G/4G(auto)
4G only
2G only

 

[rich250]

Ok think I figured it out, apparently they sell 2 versions of this phone an lte version and hspa version but both are advertised as being LTE

 

[lisa1230]

I have this phone, just got it a week ago and it does have lte. Mine says AT&T 4G LTE.

 

[rich250]

Yeah I returned the other one and got the LTE version, all is good now